We are seeking to appoint an IT Support Technician (Maternity Cover) to join the Nuffield Department of Medicine's IT Team.
This is an exciting opportunity to provide first-line IT support to staff, students and visitors across a diverse research and administrative environment. You will play a key role in ensuring users receive responsive, high-quality technical support, helping to maintain the technology that underpins world-leading research and professional services. This fixed-term post is available until 1 April 2027, or until the substantive postholder returns, whichever is sooner.
You will be responsible for providing first-line IT support for hardware, software and audio-visual equipment, resolving service desk requests, setting up and configuring new IT equipment, supporting common Microsoft applications, maintaining accurate service records, and ensuring users receive timely updates on their requests. You will also contribute to IT documentation, hardware asset management, and work collaboratively with colleagues to deliver an efficient, customer-focused IT service.
It is essential that you are educated to A-Level standard (or have equivalent relevant experience), have experience providing first-line IT support in a professional environment, and possess a broad knowledge of Windows and macOS systems. You will have excellent communication and customer service skills, be able to manage competing priorities effectively, work both independently and as part of a team, and demonstrate a methodical approach to problem-solving while handling sensitive information with discretion.
Applications for this vacancy should be made online and you will need to upload a supporting statement and CV. Your supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. Please restrict your documentation to your CV and supporting statement only. Any other documents will be requested at a later date.
This position is offered full time and on a fixed term contract until 1 April 2027 (maternity cover role).
Only applications received before 12 midday on Thursday 3 September 2026 will be considered. Please quote 187944 on all correspondence.
