Role Overview
Working within our awesome 5 star Publican Recruitment team, the role acts as the main point of contact for all potential Publicans and key stakeholders in the Leased & Tenancy division, throughout the beginnings of the candidate recruitment journey and supporting through the lettings process. Through providing a first-class customer service in your quality communication, key support and advice, we will ensure all interested parties receive the best possible experience.
This is an office-based position.
What you’ll get in return:
Competitive salary
Performance related annual bonus
Company pension
Life insurance
25 holiday days + bank holidays
Option to buy and sell holidays, plus long service days
Retail and leisure discount schemes
Health and wellbeing suite via Perkbox
Employee assistance programme via Perkbox
Free pay day drinks
Progression and development opportunities
Pub discount scheme
Accountabilities
Candidate Assessment & Matching
- Screen and interview potential Publicans to assess suitability.
- Match candidates to pub opportunities based on motivations, profiles, and pub-specific requirements.
Vacancy & Pipeline Management
- Own pub vacancies across the aligned region and manage the recruitment pipeline.
- Proactively build and nurture talent pools through database reviews and networking.
Recruitment Process & Systems
- Maintain accurate candidate records in Punch Lead Management.
- Securely manage personal and financial documentation, seeking process improvements.
Stakeholder Engagement & Communication
- Manage expectations and ensure transparency throughout the recruitment and lettings journey.
- Communicate Punch’s offer effectively and manage attraction budgets to support recruitment marketing.
Candidate Experience & Support
- Provide guidance and industry insights to applicants.
- Ensure a first-class experience from enquiry to offer stage.
Collaboration & Continuous Improvement
- Work closely with colleagues, Ops teams, and other departments to improve recruitment outcomes.
- Attend regional meetings and lettings calls to share insights and drive initiatives.
Planning & Strategic Input
- Plan recruitment activity 6–12 months ahead in line with operational goals.
- Provide data and insights to support decision-making and optimise the lettings process.
Compliance & Standards
- Monitor and report non-compliance, ensuring high standards are maintained.
- Challenge processes where needed to ensure only the best candidates are progressed.
Events & Engagement
- Support and attend recruitment events and interview days.
- Conduct quarterly site visits to better understand pub needs.
Professional Development & Conduct
- Seek personal development opportunities and maintain professional standards in all activities.
Key stakeholders
- Head of Publican & MP Recruitment
- Publican Recruitment Advisors
- Immediate and wider recruitment team members
- Operations Managers
- Operations Directors and Heads of Operations
- External suppliers / contractors
- Legal and Estates Managers
- Other Punch service teams
Person Specification – Technical Competencies/Professional expertise
- Experience within recruitment/talent acquisitions or sales role (hospitality sector desirable)
- Knowledge of different direct-sourcing methods using a CRM system
- Ability to communicate and manage expectations at all levels of the business i.e. Operations Directors and Operations Managers
- Managing stakeholders’ expectations and positively feeding back
- Planning and organising - capable of planning and managing time with stretching deadlines and manages own workload effectively
- Teamwork – willing to always support and encourage other colleagues
- Customer Focus – deliver epic hospitality through a first-class customer service
- Flexibility - is receptive and positive towards change and adapts approach as required
- Understanding of Hospitality / Retail industry is also desirable but by no means essential
- Experience of working in a fast-paced environment
- Good knowledge of Microsoft Office packages and workflow processes
- Great communication (both verbal and written) and relationship building skills
Pay: From £28,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Sick pay
Work Location: In person
