We have a great opportunity that has become available to join and lead our fantastic team at our Brew + Bao Scarborough venue.
Your role will be to ensure that the venue is operating effectively and efficiently, with all employees doing their required duties.
Key responsibilities and accountabilities:
- Oversee resourcing
- Work on planning and implementing strategies to attract customers
- Monitor the rotas to ensure adequate resource is allocated within budget and where over resourced highlight with Management team
- Overseeing the running of the shifts making sure the best quality of service available to the customer.
- Track the progress of weekly, monthly, quarterly and annual objectives
- Ensure stock that is delivered is utilised following the guidance of the operations manager
- Overseeing bookings and upkeep of Inn rooms
- Discuss evaluation of employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support supervisors and Bar team.
- Monitor retail operating costs, budgets and resources
- Support Implementation of Training programs and techniques to help develop the team
- Communicate with various areas of the business
- Analyse consumer behaviour and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to discuss with the Director of Bar operations (DOBO) and the Operation Manager.
- Create reports, analyse and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the bars are clean and well set up
- Make sure all employees adhere to company’s policies and guidelines
- Act as our venue representative and set an example for our staff
- Oversee the overall functioning of the business and highlight where needs flexing/adjusting
- Monitor posts on social media about the venue to generate business and a following
- Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy and Ask for Angela), taking overall responsibility for the premises
- Ensure cellars are maintained with a high standard of hygiene
- Proactive stance on health and safety in the work place, ensuring all is in line with health and safety standards
- Ensure monitoring and managing losses and employee performance to drive profitability
- Highlight any issues with equipment or beer to DOBO
- Ensure all events held in the venues are co-ordinated and everybody is aware.
- Ensure waste remains at a minimum on all stock and any issues highlight with operations manager/DOBO
- Ensure any maintenance issues are reported immediately
Requirements and skills
- Proven experience in management in hospitality or similar position
- Experience with recruiting and performance evaluation processes
- Customer service experience
- Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics
- Leadership and organisational abilities
- Communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Maximise the potential of the event spaces
Job Type: Full-time, up to 40 hours
Benefits:
- Discounted or free food
- Company pension
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
Ability to commute/relocate:
- Scarborough YO11 2NP: reliably commute or plan to relocate before starting work (required)
Experience:
- Bar Management: 1 year (required)
Licence/Certification:
- Personal Licence (required)
Work Location: In person
