Apprenticeship - Business Administration
Role: Operations and Customer Service Advisor
CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East. We are currently looking for an Apprentice Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.
Vacancy title
Operations and Customer Service Advisor
Job Role
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Responding to all calls and emails in a timely manner and to a high standard.
- Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels.
- Managing and liaising with 4 drivers.
- Providing support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
- Assisting with warehouse/fulfilment pick and pack orders.
- Occasionally helping with driving duties – driving licence required
Skills
- Confident communication skills
- A strong listener, who can adapt to differing needs
- Excellent spelling and grammar
- Good computer skills
This is a full-time position based in Bermondsey, South East London SE16. Working hours are Monday to Friday from 9.00 am to 6.00 pm. Working hours may vary depending on workload and requirements of the business. You will need to cover lates and lock up on a rota basis. Experience working in the logistics industry but the candidate will be supported in learning how to use our operating systems including pallets, courier and freight as well as our health and safety systems. Training in all systems will be provided.
Pay: From £20,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
Application question(s):
- Willingness to learn, show initiative and work as part of a team.
Location:
- Rotherhithe SE16 (required)
Work Location: In person
