Job Overview
We are seeking a dedicated Customer Experience Representative to join our Dynamic Dental Team at Monument Dental Studio , Peterborough.
Working Pattern.
Monday - Friday from 8.30am -5.30pm, with 2 additional Saturdays per month 8.30 until 2.30pm.
We are a private dental practice ,in Peterborough City Centre, we have free on site private parking. Salary will be based upon experience.
Some of the most important credentials we are looking for from the successful candidate are;
Positivity ,Engaging Energy, Excellent Communication Skills , Can Do Attitude and Team Player .
This role involves engaging with customers to provide exceptional service,building rapport with people from diverse backgrounds, addressing inquiries, and ensuring a positive experience across all touchpoints.
This paid position offers an opportunity to develop valuable skills in a supportive environment, contributing directly to our organisation’s reputation for outstanding service, our GOOGLE reviews reflect this.
Responsibilities
- Handle customer interactions via phone, email, face to face interaction with professionalism, friendliness, empathy and courtesy.
- Perform accurate data entry to record patient details, interactions, and feedback efficiently.
- Utilise strong communication skills to understand customer needs and provide appropriate solutions or guidance.
- Engage in upselling opportunities where appropriate, promoting additional services such as membership schemes ,Finance and other products to enhance customer satisfaction.
- Maintain excellent phone etiquette and ensure clear, concise communication at all times.
- Analyse customer feedback and interaction data to identify trends and areas for improvement.
- Collaborate with team members to resolve complex issues swiftly and effectively.
Experience
- Previous experience in a highly demanding customer service role is essential, experience in a dental/ clinical customer service setting is preferred but by no means essential; training will be provided.
- Competence in computer operations, cash handling, and the use of various software platforms and applications is essential for this role.
- Willingness to learn is key.
- Proficiency in data entry with high accuracy and attention to detail.
- Strong communication skills.
- Demonstrated ability to handle phone etiquette professionally and confidently.
- Experience in upselling or cross-selling products/services
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Peterborough PE1 4DA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Ability to demonstrate exceptional customer service skills.
Education:
- GCSE or equivalent (required)
Experience:
- customer service : 3 years (required)
- dental reception: 3 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
