Cambria Automobiles are dedicated to redefining the automotive experience. With a rich history spanning over a century, we have earned our reputation as a trusted name in the automotive industry. Our commitment to excellence, guest satisfaction, and innovation is at the core of everything we do.
We are a progressive and innovative group who strives to deliver excellence to our associates.
Cambria Automobiles Ltd is part of the Cambria Investment Holdings Group of Companies which includes Grange Motors, Invicta Motors and SOGO Mobility.
Join the journey #engageyourcareer
It’s all about you…turn the ordinary into the extraordinary!
Main purpose of role:
Supporting the Group in carrying out the duties of the compliance function in areas relating to sales process, complaints, GDPR and FCA compliance, where required.
Location: Working from one of our locations across the UK. Working from Home and Hybrid working also possible after a probationary period.
Reporting to the Group Complaints and Compliance Assistant Manager.
This role is a part-time position – the ideal candidate would work Mon-Fri, 24 hrs per week spread across 3-5 days – exact work schedule to be agreed with the successful applicant.
Salary: £17K – 18K
- Promote a compliance culture.
- Training & Development: Deliver one to one and group training to Sales Associates and Managers and provide other means of support to help manage conduct and regulatory risk across the Group.
- Observational monitoring & quality assessing: Utilising mystery shops, Management Information, and other sales monitoring methods to work with businesses to develop and improve compliance with FCA regulations.
- Support the completion of audits by following up on improvement areas identified. Report on any compliance issues or further areas of improvement.
- Complaint handling including Group escalated complaints, support with legal cases, Alternative Dispute Resolution Service responses, root cause analysis of complaints and subsequent process improvements / feedback & coaching.
- Supporting Managers and Directors across the group in their handling of complaints and providing advice on relevant UK legislation and Consumer Law.
- Responding to Data Requests and managing data breaches.
- Review and authorisation of financial promotions and website compliance.
- Horizon scanning: Keeping up to date with the latest FCA news and regulatory changes.
- Proactively assessing existing processes and providing feedback to the Group for continuous improvement.
- Minimum Requirements
- Proven communication skills, both verbally and in writing.
- Previous complaint handling experience essential.
- Previous FCA compliance experience desirable.
- Motor Industry experience preferred.
- Passion for coaching, training, and motivating.
- High level of self-motivation.
- Exceptional organisational skills.
- Methodical and diligent.
- Acts with honesty and integrity.
- You will have to provide a Basic DBS check and adverse financial background check.
Looking after Our Associates…all the other perks!
- Associate Assistance Programme (inc. mental health and bereavement counselling, digital GP service, annual health check assessment, nutrition consultations, second medical opinion, helpline) ….which you can share with your partner and children (subject to conditions).
- Cycle to work scheme - the company operates this scheme to support our associate’s health and wellbeing and our focus on the environment.
- 23 days annual leave – for all associates plus the 8 bank holidays. (Pro Rata)
- Long Term Service awards and Annual Associate Recognition awards – these awards are for our fantastic associates as a recognition initiative.
- Associate discounts for MOTs parts, service, and sales - associates have access to some amazing discounts…not forgetting our associate family discount too.
- Gym, health, and wellbeing discounts
- Vehicle flexi-lease affinity scheme with SOGO Mobility – this offer is available to all associates. (Subject to eligibility)
- Life insurance benefit – is provided to every associate after 3 months service.
- Annual associate engagement survey
Cambria Automobiles is an equal opportunities employer.
Your data will be held in line with the General Data Protection Regulations 2018.
For further information please review our Data Privacy Notice at www.cambriaautomobiles.com
Pay: £17,000.00-£18,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
Work authorisation:
- United Kingdom (required)
Work Location: Remote
