Shift Coordinator
Location: Glasgow
Job Type: Full-time
Salary: Competitive + Benefits
About the Role
We are looking for a proactive and highly organised Shift Coordinator to join our fast-paced operations team. In this role, you will be responsible for responding to client shift requests, matching available healthcare professionals to vacancies, and ensuring high levels of shift fulfilment across all territories.
This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer service to both clients and healthcare professionals.
Key Responsibilities
- Respond promptly to incoming client shift requests via phone, email, and booking systems.
- Match suitable agency healthcare professionals to client requirements based on skills, availability, compliance, and location.
- Maximise utilisation of the available agency workforce across all territories.
- Achieve and exceed shift fulfilment targets while maintaining service quality.
- Build strong relationships with clients and agency workers through regular communication.
- Manage last-minute changes, cancellations, and emergency staffing requests effectively.
- Maintain accurate booking records and update internal systems in real time.
- Work collaboratively with recruitment and compliance teams to ensure staff availability and readiness.
- Monitor staffing levels and proactively identify opportunities to improve shift coverage.
- Ensure all bookings comply with company policies and regulatory requirements.
About You
We're looking for someone who has:
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- The ability to work under pressure in a fast-paced environment.
- A proactive, solution-focused approach with excellent attention to detail.
- Strong IT skills and confidence using booking or scheduling systems.
- The ability to prioritise multiple tasks while maintaining accuracy.
- A team-player attitude with a commitment to delivering exceptional customer service.
Desirable Experience
- Previous experience in healthcare recruitment, agency bookings, scheduling, or workforce planning.
- Knowledge of the healthcare sector and temporary staffing.
- Experience working towards KPIs or service level targets.
What We Offer
- Competitive salary.
- Ongoing training and career development opportunities.
- Supportive and collaborative team environment.
- Company pension scheme.
- Annual leave entitlement.
- Employee wellbeing initiatives.
- Opportunities for progression within a growing healthcare organisation.
Join Our Team
If you're an organised, customer-focused professional who enjoys matching the right people to the right opportunities and making a real difference to healthcare services, we'd love to hear from you.
Apply today and become part of a team committed to delivering outstanding healthcare staffing solutions.
INDS
Pay: From £27,976.00 per year
Benefits:
- Company pension
- Private medical insurance
- Sick pay
Work Location: In person
