Receptionist
The Sitwell Arms Hotel – Renishaw
Hours: 20 hours per week
Job Type: Part-time, Permanent
Salary: Competitive, dependent on experience
About the Role
We are looking for a friendly, professional, and customer-focused Receptionist to join our team at The Sitwell Arms Hotel.
As the first point of contact for our guests, you will play a key role in creating a warm and welcoming experience from arrival through to departure. This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional customer service.
Key Responsibilities
- Welcoming guests and providing outstanding customer service
- Checking guests in and out efficiently
- Handling telephone, email, and face-to-face enquiries
- Managing hotel reservations and guest bookings
- Taking restaurant, meeting room, and function room bookings
- Processing payments and preparing guest bills
- Maintaining accurate guest records and booking information
- Assisting with daily cash reconciliation and reporting
- Ensuring the reception area remains clean, organised, and professional
- Liaising with housekeeping and other departments to ensure guest satisfaction
What We're Looking For
- Excellent communication and interpersonal skills
- A friendly, positive, and professional attitude
- Strong organisational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Good computer literacy
- Previous reception, hospitality, hotel, or customer service experience is desirable but not essential
- Flexibility to work evenings, weekends, and bank holidays as required
What We Offer
- Competitive rate of pay
- Staff discounts
- Supportive and friendly working environment
- Opportunities for training and development
- The opportunity to be part of a well-established and respected hotel
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.
Apply today and become part of The Sitwell Arms team.
Pay: From £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
