Job Details:
Salary Range: £36,363 - £38,220 per annum
Work Location: HIWFRS HQ, Eastleigh
Hours per week: 37
Contract Type: Permanent
Closing Date: 9 August 2026
Interview Date: w/c 17 August 2026 The Role:
As an ICT Systems Specialist, you’ll be at the heart of supporting and enhancing a range of critical systems, acting as the go-to expert for the technologies that keep the Service running effectively. You’ll tackle complex 3rd line issues, work closely with internal and external customers, and help shape system improvements by gathering requirements and driving valuable enhancements. You’ll also have the opportunity to develop innovative solutions, support remote teams, and deliver an excellent standard of user support, all while ensuring systems remain aligned with legislation and Service policies.
Key Responsibilities
Provide 3rd line support and resolve complex system issues
Gather requirements for system enhancements and fault resolution
Lead user acceptance testing and ensure compliance
Promote innovative ICT solutions and new ways of working
Maintain technical documentation and user guides
Support data quality and reporting
Manage supplier relationships and technical performance
Coach and mentor ICT colleagues
Participate in and lead stakeholder meetings
Deputise for senior management when required
About You
Experience in systems support and development
ITIL v4 knowledge or qualification
Understanding of system integration and software testing
Strong stakeholder and communication skills
Ability to translate technical concepts into plain language
Experience working with suppliers
Ability to manage competing priorities
Knowledge of data security principles
Why Join Us
Meaningful work supporting emergency services and public safety
Supportive team with opportunities to develop project management skills
Flexible and hybrid working
Generous pension scheme
On‑site parking
Gym access
Flu vaccinations and eye care vouchers
Join a forward-thinking ICT team supporting critical emergency services, with opportunities to influence innovation, system design, and continuous improvement. Additional Information:
Senior Systems Specialist T3 Job Description and Person Specification HIWFRS Values:
Reaching Further - Inspiring and challenging ourselves and others.
Showing Respect - Fairness, honesty and integrity in everything we say and do.
Supporting Others - Listening and acting with compassion and empathy.
Everyone Playing Their Part - Recognising the contribution we all make.
Vetting Requirements:
This role is subject to a Standard DBS Check. Contact Details for an Informal Discussion:
Dan Sewell, Technical Services Manager on
[email protected]
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
