4 on 4 off working pattern 12 hour shifts covering 07.00am – 19.00pm and 19.00pm – 07.00am
We have a fantastic opportunity to join our customer help desk team. We are experiencing significant growth across the business which makes this an exciting time to join.
We are looking for a focused individual to join our Help Desk working as part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate the ability to provide a resolution to the customer's satisfaction
We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key responsibilities
- Have a clear and professional telephone manner.
- Respond quickly and efficiently to incoming telephone in line with client service levels.
- Accurately record details of the caller.
- Attention to detail when obtaining and inputting information.
- Monitor and action email inboxes promptly and efficiently.
- Be proactive and driven in ensuring an excellent customer journey is provided.
- Understand procedures and processes and operate them to the required standard.
- Handling Customer Queries in a polite and professional manner
- Liaising with internal departments to resolve customer queries
Essential
- Ability to provide outstanding levels of customer service.
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Good organisational skills/ Ability to prioritise workload
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
- Aptitude for quickly building rapport with our customers
- Strong team player
- The ability to use multiple systems across the business and customer individual portals.
- Good level of computer literacy including Microsoft
- Gain an SIA CCTV and Guarding licence within 3 months, training and Licencing will be paid by the company.
Salary
· £30,000
Pay: £29,000.00-£30,000.00 per year
Work Location: In person
