Overview
Pay: Competitive – based on experience
Job Description:
Overview:
We are seeking a reliable, organised, and customer-focused Customer Service Supervisor to join our team at Shell Skelmersdale.
This is a permanent supervisory role within a busy 24/7 Shell retail environment, offering a varied and fast-paced working atmosphere. The role involves supporting the day-to-day running of the site, maintaining high operational standards, assisting with staff supervision, stock control, cash handling, and ensuring excellent customer service standards are consistently delivered.
This role would suit somebody with previous retail or forecourt supervisory experience who enjoys leading by example, maintaining high standards, and supporting a busy team environment.
The supervisory role is based around approximately 30-35 hours per week. However, there may also be opportunities to pick up additional shifts where available, for candidates looking for extra hours and flexibility.
Whilst this role does not normally involve night shifts, some flexibility around weekends and occasional shift cover may be required depending on business needs.
Duties:
Support the smooth day-to-day operation of the site
Assist with staff supervision and delegation of daily tasks
Support with staff rotas and shift planning
Carry out cashing up procedures, banking preparation, and cash handling responsibilities
Assist with stock ordering, stock control, deliveries, and merchandising
Monitor stock rotation, date checking, and waste control
Support audit preparation and ensure compliance standards are maintained
Maintain high food safety, cleanliness, and operational standards across the site
Ensure the shop floor, forecourt, and customer areas remain safe, tidy, and presentable
Support with training and coaching team members where required
Deliver excellent customer service and lead by example on shift
Operate tills and payment systems accurately when required
Report maintenance, safety, staffing, or operational concerns promptly
Follow all company procedures relating to health & safety, food safety, and customer service
Work collaboratively with the wider management and site team to support smooth operations
Qualifications:
Previous retail, forecourt, or supervisory experience preferred
Strong organisational and communication skills
Confident leading and supporting a team in a fast-paced environment
Reliable, professional, and able to take initiative
Good attention to detail and ability to maintain operational standards
Comfortable handling cashing up, banking, and stock responsibilities
Friendly and customer-focused approach
Ability to work both independently and as part of a wider team
Flexibility to support weekend working where required
This is a great opportunity for somebody looking for a long-term supervisory role within a supportive and growing business environment, with opportunities for further development and additional hours.
Benefits:
Flexible schedule
Free parking
On-site parking
Work Location: In person
Pay: £14.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
