ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout it history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its startegy and its founding values
Customer Service & Internal Sales Coordinator
Location: Ashington, Pulborough
About the Role
We are looking for a highly organised, proactive and customer-focused Customer Service & Internal Sales Coordinator to join our Test & Calibration team.
This is a varied and rewarding role where you will play a vital part in ensuring the smooth day-to-day running of our office operations. You will support our customers throughout the calibration and repair process, maintaining full traceability of customer instruments while delivering outstanding customer service.
Working closely with the Head of Laboratory and colleagues across the business, you will provide essential sales administration support, coordinate customer orders and help drive new business opportunities.
Key Responsibilities:
Sales Administration
Prepare and issue quotations for:
- In-house calibration
- On-site calibration
- Delivery and collection services
- Repairs
- Subcontract calibration work
- Follow up subcontracted work with third-party suppliers.
- Chase customer purchase orders for repair and calibration work.
- Maintain and manage the open order backlog, ensuring records remain accurate and up to date.
- Maintain customer records within our calibration management software.
- Liaise with colleagues across the business, including our remote Finance team.
- Support the Head of Laboratory with internal sales activities and business development initiatives.
Customer Service
- Respond promptly and professionally to customer enquiries by telephone and email.
- Monitor calibration progress and proactively communicate any delays to customers.
- Manage monthly calibration reminder communications and follow up where required.
- Process goods received and dispatched using the company's management system.
- Build strong, long-term relationships by delivering a consistently high standard of customer service.
General Duties
- Provide flexible support across the business as required.
- Work collaboratively within a small team, assisting colleagues to ensure business objectives are achieved.
- Contribute to the continuous improvement of internal processes and customer service standards.
Experience
You will ideally have experience in:
- Sales administration
- Customer service
- Internal sales or sales support
- Working in a busy administrative environment
Experience within a technical, engineering or calibration environment would be advantageous but is not essential, as full training will be provided.
Skills
You will be:
- Highly organised with excellent attention to detail.
- Self-motivated, proactive and able to manage your own workload.
- Passionate about delivering exceptional customer service.
- An excellent administrator with strong IT skills, including Microsoft Office.
- A confident communicator with the ability to build positive relationships at all levels.
- Comfortable working independently as well as collaboratively within a team.
- Able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
Personal Attributes
We're looking for someone who:
- Has a positive, flexible and can-do attitude.
- Takes pride in delivering excellent customer service.
- Demonstrates strong time management and organisational skills.
- Is reliable, dependable and committed to achieving high standards.
- Enjoys solving problems and taking ownership of their work.
- Communicates clearly and professionally, both verbally and in writing.
- Is adaptable and willing to support different areas of the business when required.
What We Offer
- Competitive salary.
- Company pension.
- Private healthcare.
- Full training on our systems and processes.
- A varied and interesting role with opportunities for personal and professional development.
- A friendly, supportive and collaborative working environment.
- The opportunity to be part of a growing and successful calibration business where your contribution will make a real difference.
If you enjoy working in a fast-paced environment, take pride in providing excellent customer service and are looking for a role where no two days are the same, we would love to hear from you.
