We are looking for an ambitious, driven, and reliable Customer Service Advisor to join our expanding team in Glasgow.
This is an exceptional opportunity to kickstart your career in customer operations, service delivery, and client relations. As a Customer Service Advisor, you will gain hands-on experience across key support channels, working alongside supportive colleagues, learning how our customer operations run from the ground up, and developing the communication and practical skills needed to step into future team lead and management roles.
Whether you are a recent school/university leaver or an ambitious professional looking to build a stable career path, you will be supported with structured training, personal mentorship, and clear milestones for rapid career advancement.
Your Responsibilities
As a Customer Service Advisor, you will:
- Customer & Service Support: Assist customers warmly via phone, email, or digital channels, handle inquiries efficiently, and ensure exceptional resolution experiences at every touchpoint.
- Daily Operations Exposure: Manage day-to-day incoming queries, assist with account troubleshooting, and maintain high standards of service accuracy across shift patterns.
- Performance & Goal Tracking: Work towards individual query metrics and team service level agreements (SLAs) while maintaining a customer-first approach.
- Systems & Record Keeping: Update and maintain accurate customer logs, interaction notes, and account details using internal CRM software.
- Cross-Functional Collaboration: Coordinate with key support departments (such as Billing, Escalations, and Operations Admin) to deliver clear, accurate solutions to customers.
- Process Improvement: Participate in team briefings, proposing practical, creative solutions to improve query resolution workflows and customer satisfaction.
- Personal & Professional Development: Attend structured customer care workshops, system training sessions, and team coaching to prepare for future supervisory responsibilities.
We're Looking For Someone Who Is
- A Positive Communicator: Confident, empathetic, and passionate about listening to people and resolving customer inquiries professionally.
- A Strong Team Player: Able to build rapport easily across diverse teams and support colleagues during high-volume peak hours.
- A Practical Problem-Solver: Adaptable, detail-oriented, and comfortable handling troubleshooting tasks in a fast-paced environment.
- Goal-Oriented & Dependable: Punctual, eager to learn, open to feedback, and resilient when handling challenging customer scenarios.
- Organised & Attentive: Able to manage multiple incoming queries and administrative details while maintaining high accuracy.
- Career-Minded: Genuinely interested in building a long-term career in customer operations, team leadership, or client management.
Prior experience in retail, hospitality, contact centers, customer service, or administrative support is beneficial but not essential—we prioritize potential, drive, and a great attitude, with comprehensive paid training provided from day one.What You'll Receive
- Competitive Base Pay: Plus performance-based incentives and bonus schemes.
- Fast-Track Career Progression: Clear pathways into Senior Customer Advisor, Quality Analyst, and Team Leader roles.
- 1-on-1 Mentorship: Direct access to experienced customer service managers and operational leads.
- Comprehensive Skills Training: Practical customer support workshops and continuous on-the-job learning.
- Recognition & Reward Programmes: Frequent performance incentives, awards, and team milestones.
- Team Socials & Events: A supportive, inclusive, and highly collaborative workplace culture in Glasgow.
Why Join Us?
We believe great support professionals and operational leaders aren't born—they are built through hands-on experience, continuous support, and genuine opportunity. From day one in Glasgow, you will be given the tools, guidance, and platform to develop your skills and confidence. We actively recognize hard work, reward high performance, and consistently promote from within.
Apply Today
Ready to take the first step toward an exciting and rewarding career?
Submit your CV today to join our team in Glasgow as a Customer Service Advisor.
We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Hiring decisions are based solely on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
