Job Description
Job Title: Customer Service Advisor
Location: SC Bath
Shifts: 11.00 – 17.00 / Could vary at times depending on cover and summer period
Hours: 24 hours / week, 4 days Monday, Tuesday, Thursday, Friday
Line Manager: Property Manager
Maternity Cover 12 months.
Hourly Rate ; £13.35
Main duties will include:
Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
Distributing post and managing student parcel pick-up system
Front-of-house and reception duties
Preparing written correspondence as requested by other members of the management team
Receiving student payments
Assisting Property Manager in administrative actions required for all aspects of financial control including.
Credit control
Reconciling staff expenses
Daily cash and card banking reconciliation
Petty cash reconciliation
Updating booking system with payments received or further charges
Invoice reconciliation and payment request
Ordering new office, cleaning and maintenance supplies
Preparing arrival packs for new residents
Publishing and distributing signage for notice boards around scheme
Checking returned licence acceptances ensuring all relevant documents have been received
Perform room viewings for potential new residents
Assisting the Assistant Scheme Manager with administrative tasks as required
Work with the marketing team to actively promote and explore new marketing avenues
Organising social events on site, monitoring social media and updating our social media streams
Other Duties
Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and
move out weekends
Perform and document regular inspections of residents’ flats
Monitoring social media and updating our social media streams
Receiving student payments
Preparing written correspondence as requested by other members of management team
Publishing and distributing signage for notice boards around the scheme
Pay: £13.35 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
