Launch your customer service career with real hands-on experience.
Customer service is about creating connections, solving problems and making an impact, and that's exactly what you'll be doing here.
We're looking for a motivated Inbound Customer Service Agent to join our Manchester team and support the delivery of customer engagement campaigns for a range of nationally recognised brands. If you're a strong communicator, enjoy working with people and want to develop practical customer service skills in a fast-paced environment, we'd love to hear from you.
We'll provide all the training you need to build your confidence and develop your skills.
What Makes This Role Different?
You'll be handling live inbound customer calls, resolving queries, representing client brands and helping deliver memorable customer experiences. It's a fantastic opportunity to learn how customer service operations work from the ground up while developing valuable communication and commercial skills.
Your Role
You'll work alongside experienced team members to help deliver excellent service by:
- Answering inbound customer calls professionally and efficiently
- Creating positive and engaging customer interactions
- Resolving customer queries and building genuine trust
- Explaining products, services and current promotions
- Supporting customer satisfaction and retention objectives
- Gathering customer feedback and service insights
- Collaborating with the wider customer service team
- Taking part in ongoing product and service training
As you gain experience, you'll have opportunities to take on more responsibility and develop your leadership skills.
Who We're Looking For
We're interested in your attitude, personality and willingness to learn.
You'll thrive if you are:
- Confident and enjoy speaking with people
- A strong communicator with a positive approach
- Patient, organised and eager to develop professionally
- Comfortable in a fast-paced, phone-based environment
- A supportive team player who enjoys working towards shared goals
What's In It For You?
- Full training provided
- Base pay with performance-based incentives
- Ongoing coaching and professional development
- Clear opportunities to progress within the business
- A collaborative and supportive team environment
- Hands-on experience across customer service and engagement
- Recognition for individual and team achievements
- Manchester city centre location with excellent transport links
Ready to Get Started?
If you're looking for a role where you'll gain practical customer service experience, develop transferable skills and be part of a team that supports your growth, we'd love to hear from you.
Apply today and take the first step towards your career as an Inbound Customer Service Agent in Manchester.
Pay: £14.00-£17.00 per hour
Benefits:
- Free parking
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
