Location: Office based – Worsley, Manchester (M28 2QB)
Hours: 40 hours/week, 5 days over a rolling 7-day rota (including some weekends) Contract: Permanent
Reporting to: Head of Sales & Customer Service
Pay: Basic salary £27,563 per year, realistic first-year OTE up to £40,000 (uncapped commission)
About us
At Ready Steady Store, we provide secure, affordable, and convenient self-storage solutions for individuals and businesses — whether customers are moving home, decluttering, storing business stock, or need extra space for life's changing needs.
We invest in our people and want a team that takes pride in delivering great service, hits targets, and enjoys the autonomy to make decisions that genuinely help customers.
The role
You'll be the first point of contact for customers who've already shown interest in storage with us — turning warm enquiries into confirmed bookings. This is a target-driven sales role at heart, built around a high volume of warm leads rather than cold calling.
You will:
- Make outbound follow-up calls to customers who've requested a quote through our website (all warm leads — no cold calling)
- Handle inbound calls from customers seeking quotes or advice
- Build rapport quickly, identify customer needs, and recommend the right storage solution
- Manage the full sales process from enquiry to close, aiming to secure business on the first call
- Achieve and exceed sales targets, with uncapped commission on top of basic salary
- Work 5 days a week on a rolling 7-day rota, including some weekend shifts
What we're looking for
- Proven experience in a target-driven sales or high-volume call centre role (self-storage, travel, hospitality reservations, insurance, or similar telesales backgrounds all welcome)
- Confidence managing a full sales cycle — from first contact to closing
- A strong communicator who builds rapport fast and can influence decisions professionally
- Comfortable working to targets and performing under pressure
- Able to reliably commute to our Worsley (M28 2QB) office — this is a fully office-based role, not remote
Benefits
- 20 days holiday plus bank holidays, rising by 1 day per year of service (capped at 25 days)
- Extra day off for your birthday
- Company pension
- Discretionary bonus scheme
- Enhanced sick pay (T&Cs apply)
- Enhanced maternity and paternity leave
- Health cash plan via Healthshield (dental, eye care, physio, etc.)
- 6 free counselling sessions via our Healthshield EAP
- Cycle to work scheme
- Free on-site parking
- Employee discount on storage units
- Referral programme
- Annual company events day
- Gym membership / health & wellbeing programme
Ability to commute/relocate: Manchester M28 2QB — required, this role is hybrid.
Pay: From £27,563.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Experience:
- telesales: 2 years (required)
Work Location: In person
