Overview
We are seeking a professional and personable Receptionist/Service Advisor to join our busy automotive service centre. This role is vital in delivering exceptional customer service whilst efficiently managing appointment scheduling, customer inquiries, and administrative tasks. The ideal candidate will possess strong communication skills, a proactive attitude, and a keen interest in the automotive industry. This position offers an excellent opportunity to develop your career within a supportive team environment.
Responsibilities
- Greet customers warmly upon arrival and ensure a positive first impression of the centre
- Schedule, confirm, and reschedule service appointments with efficiency and organisation
- Provide accurate information regarding services offered and upsell additional maintenance or repair options where appropriate
- Assist customers with vehicle drop-off and collection processes, ensuring smooth transactions
- Handle cash and process payments securely using the centre’s systems
- Maintain detailed records of customer interactions, service history, and billing information
- Answer phone calls, respond to emails, and manage customer enquiries promptly and professionally
- Keep the reception area tidy, organised, and welcoming at all times
- Collaborate with technicians and management to ensure customer satisfaction and efficient workflow
Requirements
- Prior experience in customer service or a similar role within the automotive or retail sector is advantageous
- Mechanical knowledge or interest in vehicles is desirable but not essential; willingness to learn is important
- Strong communication skills with the ability to upsell services confidently and effectively
- Excellent organisational skills with attention to detail in managing appointments and administrative tasks
- Cash handling experience with accuracy and integrity
- Friendly demeanour with a professional appearance and attitude
- Ability to work well under pressure whilst maintaining high standards of customer care
This role offers an engaging environment where your interpersonal skills will be valued, alongside opportunities for professional growth within our organisation.
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
