An opportunity has arisen to join our expanding Company Art of Maintenance. We offer Commercial Facilities Maintenance and interiors services. We are seeking an organised and customer focused Facilities Support Administrator to join our growing team.
With an emphasis on delivering quality services we require a candidate with the right skills and personality to work with us to achieve continued company growth and success. This is an excellent opportunity for someone who enjoys working in a fast paced environment and takes pride in keeping things organised, ensuring excellent service and supporting the smooth running of the office.
The Role:
This is a key administrative role within our Service Team, working closely with the Operations Director and supporting the wider service operations function. As the first point of contact for our clients you'll help ensure the maintenance requests are logged and signposted accurately, service calls are allocated efficiently and customers receive a professional and responsive service alongside providing administration support to the Operations Director to assist with the day-day running of the business.
Responsibilities:
- Provide day-to day administrative support to the Operations Director
- Act as the first point of contact for customer enquiries via telephone and email.
- Log work requests accurately onto our Job Management System and allocate them to the service team
- Create, issue and update work orders and job records
- Prepare quotations, purchase orders and general correspondence
- Schedule appointments and coordinate diaries where required
- Prepare and send customer invoices and statements
- Handle incoming enquiries and direct them to the appropriate team member.
- Provide general office administration to support the wider business.
Skills:
To be successful in this role, you should have the following skills:
- Strong Organisational Skills with an emphasis on attention to detail.
- Proficiency in working with Microsoft Office.
- Familiarity with working with Job management systems.
- Excellent Communication Skills.
- Logical thinker and ability to work under pressure in an ever changing fast paced environment
If you are a highly organised, energetic individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team and help contribute to the success of our organisation. In the first instance please submit your CV to [email protected]
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Salford M50 1RF: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Office Administration: 1 year (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
