Overview
Staff cover shifts between 8.00am and 6.30pm, Monday to Friday. We are looking for applicants who can cover at least 3 days.
Although based mainly in reception to cover our 'core' role, we allow all admin staff to cross-cover the various positions in Practice, and would expect the ideal candidate to be excited by a role that can include some clerical, secretarial or prescribing administration, as well as some project work and development.
We are a hugely supportive and friendly practice, and we encourage all our staff to develop their own goals for a rewarding workplace.
We can offer a competitive salary, generous holiday allowances, and training and development opportunities, both in-house and externally.
We enjoy close links with other local practices through Northwich Primary Care Network (PCN), linking in closely with other service providers, such as CWP, CCICP, local Schools, Town Council etc.
We take our responsibility to our patients extremely seriously but ensure our staff are supported at all times.
Responsibilities
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice
- Facilitate effective communication between patients, members of other health care teams, hospitals and other associated healthcare agencies
- Exercising appropriate judgement, provide non clinical information/advice to patients, staff, carers and other healthcare professionals
- Booking appropriate appointments and recalls, ensuring all practice protocols are adhered to including emergency protocols; to ensure all FOH protocols and procedures are adhered to and reviewed regularly; ensure that all correspondence, reports etc are filed in correct record and all relevant data recorded on the computer system; to ensure the practice appointments and patients records system is maintained and monitored; Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice; Respond to all requests for assistance from patients and visitors.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- To provide annual leave/sickness cover for administrative colleagues
Requirements
- Excellent customer service record
- Experience of working in an admin or reception role, preferably
- one of high pressure
- Great team working skills
- Using initiative to solve issues in a professional manner
- Great knowledge of confidentiality and information security
- Confident and competent with computers
- Fantastic telephone manner, especially under pressure
- GP Practice experience or any Primary Care reception experience would be useful
- We are also looking for those who may have worked alongside patients or the general public as an advocate - experience of communicating with various organisations.
This role offers an engaging work atmosphere where your organizational talents will shine! We value energetic individuals who are eager to contribute positively to our team’s success. If you’re ready to bring your administrative expertise and vibrant personality into a rewarding environment, we look forward to welcoming you onboard!
Pay: £26,161.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
