Title.
Parts Advisor – EVM UK & EVM IRL
Job summary.
As a Senior Parts Advisor for EVM UK & EVM IRL, you will be instrumental in managing parts operations, ensuring the efficient supply and availability of parts for our commercial vehicle fleet, including PSVs and HGVs. This role demands excellent organizational skills, a keen eye for detail, and extensive experience in parts management within the commercial vehicle sector. Your primary responsibilities will include maintaining inventory, processing parts orders, and delivering exceptional customer service.
Key job role includes:
As the Senior Parts Advisor, your job role will include but not be limited to the following.
- Inventory Management: Oversee stock levels of parts, ensuring high-demand items are readily available while avoiding overstock.
- Order Processing: Accurately process parts orders from internal and external customers, ensuring timely and correct delivery.
- Supplier Coordination: Manage relationships with suppliers to secure optimal pricing and delivery terms, ensuring a reliable parts supply chain.
- Customer Service: Provide expert advice on parts selection and usage, addressing customer inquiries and resolving issues efficiently.
- Documentation and Compliance: Maintain detailed records of parts transactions and ensure compliance with company policies and industry regulations.
- Sales Support: Assist the sales team by providing parts information and support to enhance overall sales efforts.
- Training and Development: Mentor junior parts personnel, fostering a knowledgeable and efficient team.
Key duties:
- Ensuring workshops and field service support are effectively resourced with the correct parts to meet the needs of internal vehicle processing and aftersales/warranty support.
- Ensuring customer complaints are effectively addressed and ensuring communication with customers is dealt with correctly.
- Researching alternate parts opportunities.
Qualifications and Experience:
- A minimum of 3 to 5 years in a HGV or PSV parts role within the commercial industry, with a strong focus on parts delivery and management.
- Strong knowledge of the HGV and PSV component supply chain.
- Strong acumen in IT systems including dealer management systems and office 365 software suite.
This position offers an exciting opportunity for a dynamic and experienced Parts Advisor to shape the future growth of the parts service across EVM UK & EVM IRL. We are looking for an exceptional individual committed to delivering exceptional customer service, operational excellence, and growth within our aftersales departments.
Location:
Based in West Sussex.
The Package:
- Starting Salary £33K to £35K depending on experience.
- 22 Days growing to 25 by year 3 + 8 days Bank holiday
- Statutory sick pay.
- Workplace Pension Scheme.
- Employee benefits portal.
- Cycle to Work Scheme.
How to apply:
Please forward an up-to-date CV to [email protected] or contact our team on 0345 5205160
Pay: £33,000.00-£35,000.00 per year
Benefits:
- Canteen
- Casual dress
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Transport links
Work Location: In person
