The Museums, Art Gallery and Heritage Service sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.
We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.
Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.
Assistant Visitor Experience Supervisor (Venues)
The Role
As Assistant Visitor Experience Supervisor (Venues), you will support the day-to-day running of our venues and help ensure the front of house team is organised to support visitors, volunteers, retail, commercial, catering, learning and exhibitions activity.
You will assist supervisors with daily operations, venue presentation, customer enquiries, cash handling, retail activity, reporting repairs, maintaining security, supporting events and learning activity, and implementing health and safety and emergency procedures. You may also act as the responsible person for a building on the day when required.
We are looking for someone practical, approachable and well organised, with strong customer care skills and the confidence to support colleagues, volunteers and visitors. You will need to work flexibly, communicate clearly and help maintain high standards across our venues.
The post is an Assistant Visitor Experience Supervisor role for 21hrs Thursday - Saturday.
If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.
Interview date will be on 7th or 9th September and will be confirmed after closing date.
What we can offer you:
Salary: The salary band for the role is £26,402 - £28,207 per annum (pro rata). The starting salaries are £26,402 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Contact details for informal discussion:
For further information and details regarding the role, please contact the Museums Duty Manager at [email protected]
Recruitment contact details:
Email: [email protected]
Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
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