The Fortnum's Bar at Heathrow Terminals 5 and 3 is a showcase of the Fortnum & Mason brand, offering travellers exceptional food, world-class Champagne, and renowned service in a unique airport setting
As Assistant Manager, you will support the General Manager in leading all aspects of the operation, ensuring outstanding guest experiences, strong team performance, and consistently high standards across the venue. Leading from the front, you will inspire and develop your team, drive operational excellence, and act as an ambassador for the Fortnum & Mason brand
You will be responsible for supporting the day-to-day operation of the business, delivering commercial targets, maintaining exceptional service standards, and creating a positive and engaging environment for both guests and colleagues. This is an exciting opportunity for an experienced hospitality professional who thrives in a fast-paced, customer-focused environment and is passionate about luxury hospitality
Key Responsibilities
- Support the day-to-day operation of the Heathrow business, ensuring exceptional guest experiences
- Lead shifts effectively, ensuring smooth service delivery and operational performance
- Maintain high standards of food quality, service, presentation, cleanliness, and compliance
- Support the achievement of sales, profitability, labour, and cost control targets
- Assist with stock management, forecasting, and monitoring business performance
- Coach, motivate, and develop team members to achieve exceptional performance
- Support recruitment, onboarding, training, and succession planning activities
- Handle guest feedback professionally and resolve issues promptly
- Ensure compliance with food safety, health & safety, and company policies
- Drive a culture of hospitality, accountability, teamwork, and continuous improvement
