Fire Door Inspection Solutions Ltd is looking for an experienced and highly organised Small Works Manager to lead our growing Small Works Division. This is a key leadership role responsible for overseeing the delivery of all customer orders valued below £10,000, ensuring projects are completed safely, compliantly and to the highest standards of customer service. Managing a business unit generating over £2.5 million in annual revenue and handling more than 900 customer orders each year, you will play a vital role in driving operational performance, customer satisfaction and commercial success. Reporting to the Operations Director, you will lead the Helpdesk Manager, Labour Planner and a team of Small Works Operatives, ensuring resources are utilised effectively and customer projects are delivered efficiently from order receipt through to completion and invoicing.
· Lead and manage the Small Works Division, ensuring operational excellence across all projects.
· Oversee a high volume of customer orders from mobilisation through to successful completion.
· Manage and develop the helpdesk and planning functions to deliver outstanding customer service.
· Ensure customers receive regular communication, progress updates and a positive service experience throughout every project.
· Drive efficient labour planning, resource utilisation and operational productivity.
· Maintain oversight of all live small works contracts, ensuring projects are delivered safely, compliantly and on time.
· Ensure documentation, RAMS and compliance records are accurately maintained and meet company and regulatory requirements.
· Support continuous improvement initiatives, helping to enhance processes, systems and overall operational performance.
· Lead, coach and develop operational teams, creating a culture of accountability, teamwork and high performance.
We are looking for a motivated operational leader with a strong background in service delivery, customer management and workforce planning. You will be someone who thrives in a fast-paced environment, can manage multiple priorities effectively, and has a passion for delivering exceptional customer service while maintaining high levels of compliance and operational control.
Essential Skills & Experience
· Proven experience managing a high-volume operational or service delivery function.
· Experience leading customer service, helpdesk or service delivery teams.
· Strong workforce planning and resource management experience.
· Experience managing customer relationships and service delivery contracts.
· Commercial awareness with the ability to drive productivity and performance.
· Excellent communication, organisation and problem-solving skills.
· Full UK Driving Licence.
· Experience within construction, fire safety, facilities management or compliance-led environments would be advantageous.
Why join us?
At IDSL Group, how we work matters just as much as what we do. Our values shape every role across the business:
- Customer-led, solution-driven – we put our customers at the centre of everything
- Integrity, trust & responsibility – we do the right thing, always
- Collaboration & inclusion – we value every voice and work as one team
- People-focused – we invest in our people and support career growth
- Personal accountability & safety – our work protects lives
Company Overview:
Established in 2015, the IDSL Group of companies has fast expanded to include three significant brands and currently enjoys a turnover of over £55m per annum.
One Group: Four Brands: Endless Possibilities
Integrated Doorset Solutions Ltd - A leading manufacturer of performance doorsets, glazed screens and architectural ironmongery, producing high‑quality frames, architrave and joinery. Integrated Doorsets blends craftsmanship with advanced manufacturing to deliver reliable, compliant products.
Fire Door Inspection Solutions Ltd - A service‑focused specialist delivering fire‑door inspections, maintenance, repairs, and replacements, ensuring ongoing compliance, safety, and trusted lifecycle performance across diverse sectors.
Hartland Fire Holdings Ltd - A specialist provider of fire‑door inspections, maintenance, and compliance services for defence and public‑sector environments, delivering assured safety, certified performance, and dependable long‑term asset protection.
Fire Doors Rite Ltd - A specialist provider of fire‑door inspections, maintenance, repairs and certified installations, supporting defence and commercial estates with rigorous compliance, trusted processes and fully traceable fire‑safety assurance.
The IDSL Group brings together specialist manufacturing and compliance businesses, Integrated Doorsets, Fire Door Inspection Solutions, Hartland Fire, and Fire Doors Rite, to deliver complete fire‑door and passive‑fire protection solutions. Through sustained investment, the Group operates three state‑of‑the‑art manufacturing plants in the East Midlands, providing over 135,000 sq. ft of modern production space. These facilities feature advanced CNC machining, precision through‑feed cutting, robotic surface coating, and the latest post‑forming technology, enabling high‑quality manufacture at scale with capacity exceeding 1,000 doorsets per week.
Integrated Doorsets supports major national and regional contractors across the UK and beyond, while Fire Door Inspection Solutions, Hartland Fire, and Fire Doors Rite deliver industry‑leading inspection, maintenance, repair, installation, and compliance services across healthcare, education, residential, defence, and wider public‑sector environments. Together they provide end‑to‑end lifecycle assurance backed by extensive fire‑test evidence and trusted compliance processes.
The Group continues to grow responsibly, including the installation of over 2,300 solar panels as part of its PAS 2060‑aligned carbon‑reduction plan. Unified as a single‑source provider of doorsets, ironmongery, and compliance services, our mission is simple: to deliver ultimate reliability through a culture of excellence.
Closing date 21st August 2026
Benefits:
Experience:
- Fire Door Industry: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
