Are you highly organised, detail-oriented, and thrive in a fast-paced environment? We're looking for a New Instruction Administrator to join our Business Support team and play a key role in ensuring new client instructions are processed efficiently and accurately.
As part of the File Opening Team, you'll be responsible for managing incoming instructions received via central inboxes and client portals. You'll ensure all documentation is downloaded, combined, logged accurately, and processed within agreed service levels, helping us deliver an exceptional service to our clients.
This is an excellent opportunity for someone looking to develop their administrative career, with a clear progression path into a File Opening role.
✅ Managing and processing high volumes of incoming instructions and emails
✅ Downloading and collating documentation from client portals and databases
✅ Accurately logging all incoming work to maintain audit trails and traceability
✅ Prioritising urgent instructions and ensuring they are processed within agreed timeframes
✅ Maintaining compliance with data protection requirements and regulatory standards
✅ Supporting the wider Business Support Unit with administrative duties when required
✅ Assisting with file closures, post distribution, reception support, and other operational tasks
✔ 5 GCSEs at Grade A-C (or equivalent), including Maths and English
✔ Basic Microsoft Outlook experience
✔ Strong attention to detail and organisational skills
✔ Good communication skills and the ability to work effectively within a team
✔ A confident IT user with strong administrative capabilities
✔ Ability to manage competing priorities and work to deadlines
- Supportive and collaborative team environment
- Opportunity to gain valuable legal and business support experience
- Clear career progression and development opportunities
- A varied role where no two days are the same
-
Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
