Job Summary
Located close to the heart of Henley-on-Thames, The Flower Pot Hotel is an established hospitality venue offering comfortable accommodation, quality food, and a welcoming pub atmosphere. We are seeking motivated team members who take pride in high standards, teamwork, and delivering excellent guest experiences.
Job Role Description:
As a Front of House Team Member, you will deliver a refined yet relaxed guest experience, combining the warmth of a traditional pub with the standards of high-end hospitality. You’ll be the face of the business, ensuring every guest receives attentive, knowledgeable, and personable service from arrival through to departure.
You will ensure the front-of-house environment is immaculate, well-presented, and welcoming at all times, reflecting the quality of the offer. Working closely with the bar and kitchen teams, you will help deliver smooth, well-paced service, particularly during busy periods.
We are looking for a candidate with experince in a faced paced enviromen and will be polished, professional, and genuinely passionate about food, drink, and hospitality. You will have strong communication skills, excellent attention to detail, and the ability to anticipate guest needs while thriving in a fast-paced, quality-driven environment.
Employee Benefits:
Share of tips and service charge
Free meals on duty
40% off our boutique bedrooms, bar & restaurant
Company pension scheme
Responsibilities
- Deliver exceptional guest service – Provide warm, attentive, and knowledgeable service, anticipating guest needs and ensuring a seamless experience from arrival to departure
- Food and drink service excellence – Take accurate orders and serve food and beverages with precision and care, demonstrating strong knowledge of menus, specials, and premium drinks
- Maintain high standards of presentation – Ensure the dining and bar areas are consistently clean, organised, and presented to a high standard, reflecting the quality of the venue
- Collaborate for smooth service – Work closely with kitchen and bar teams to ensure efficient, well-paced service, particularly during peak periods
- Uphold hospitality standards by promoting teamwork, professionalism, and a welcoming atmosphere.
Experience
- Proven experience within a bar/restaurant or hospitality environment.
- Background in serving or hospitality roles that emphasise customer satisfaction.
Job Types: Full-time, Permanent, Fixed term contract
Pay: £12.85-£15.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you drive/have the ability to get to the restaurant without relying on public transport? We are a 50 minute walk from Henely so a car is a must.
Experience:
- Catering: 1 year (required)
Work Location: In person
