Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Business Support Manager to join our team. The role is full-time and permanent working 36 hours per week. You can be based in one of our regional office locations (York, Bristol, Swindon, London) or one of our site based offices (Dover Castle, Wrest Park) or be a homeworker. As this is a national role you will be expected to regularly travel to sites and offices across the country to support meetings and meet with your team.
The Benefits
- Salary from £30,190, depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
The Estates Department is at the heart of conservation at English Heritage, ensuring sites remain safe, accessible and operational for over 10 million visitors each year, while protecting historic buildings, monuments and landscapes for future generations.
This is a key role within a busy and fast-paced environment. You will provide a comprehensive administration service to the Head of Estates and lead the regional business support teams to deliver a high-quality, flexible and responsive business support service to the regional Estates teams.
You will oversee the delivery of administrative, financial and operational support, ensuring consistency, efficiency and compliance across all activities, while driving continuous improvement.
The role operates across a varied and dynamic environment, requiring flexibility and regular travel to regional offices and English Heritage sites, and works closely with Senior Estate Managers and the wider Estates team.
We're looking for an experienced business support professional who thrives in a fast-paced environment, enjoys managing competing priorities, and has a proven track record of supporting senior executives while successfully leading and developing a team across multiple locations.
To be considered for the role you'll need:
- Experience supporting senior executives or directors within a complex organisation.
- Proven success leading and developing a team across multiple locations.
- Exceptional organisational and prioritisation skills, attention to detail, with the ability to manage multiple demands, tight deadlines and changing priorities simultaneously.
- Experience operating effectively in a fast-paced environment where flexibility, initiative and sound judgement are essential.
- Strong communication and interpersonal skills, with the ability to build effective relationships and influence stakeholders at all levels.
- Experience of working with financial information and budgets.
- Advanced knowledge of the full Microsoft Office suite.
If you think you have what it takes, we'd love to hear from you. Click apply, answer the 4 sift questions, submit your CV (no more than 2 sides) and a cover letter. Your cover letter should not exceed 1 side and within it please respond to the following question: What attracts you to this role and why now?
Interviews will be held on Monday 24 August in our office at 100 Wood Street, London, EC2V 7AN.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Gemma Dunne, Executive Assistant [email protected]. No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Closing date: 09/08/2026 23:59:59
