Location: Remote (UK only)
Contract type: Self-employed / Contractor
Hourly Rate - £17 per hour
Commitment: 8-9 hours per week (38 hours per month)
About Mastermind 9
Mastermind9 is an award-winning business growth programme that brings together ambitious
business owners, managing directors and charity leaders in carefully selected peer groups.
Combining monthly mastermind sessions, quarterly planning days, weekly accountability check-ins
and a wider programme of events and resources, Mastermind9 gives leaders a confidential space to
discuss challenges, share ideas and make clearer, more confident decisions.
We pride ourselves on being warm, approachable, and results-driven - helping people make
confident decisions through honest conversations.
The Role
We’re looking for a friendly, confident, self-employed Customer Service Assistant to nurture our
warm leads through the onboarding process. This is not a cold-calling role - you’ll be speaking with
existing leads, answering questions, building rapport, and guiding people smoothly to the next step
in their journey with us.
You’ll be working remotely, on a self-employed basis, and must be based in the UK.
This role will be between 8 and 9 hours per week.
Key Responsibilities
Call warm leads promptly and professionally
Build rapport and understand each person’s needs through friendly conversation
Nurture leads through the sales journey with clear, helpful guidance
Answer questions and provide accurate information about our services
Log and update lead details in our CRM/system
Book appointments or progress leads to the next stage as appropriate
Maintain a high standard of customer care in every interaction
What We’re Looking For
Proven customer service experience (ideally phone-based)
A natural people-person who enjoys chatting and building relationships
Warm, friendly, and confident telephone manner
Self-motivated and able to work independently as a self-employed contractor
Excellent communication and listening skills
Reliable internet connection and a quiet working environment
Based in the UK
What We Offer
Self-employed, remote role with flexible hours
Ongoing support, training, and clear processes to follow
Opportunity to be part of a growing, friendly UK business
How to Apply
Please submit your CV and a short note telling us why you’d be great at nurturing warm leads and
chatting with customers. If you love talking to people and helping them move forward, we’d love to
hear from you.
Location: Remote (UK only)
Contract type: Self-employed / Contractor
Hourly Rate - £17 per hour
Commitment: 8-9 hours per week (38 hours per month)
Pay: £17.00 per hour
Benefits:
Application question(s):
- Do you hold current, appropriate business insurance?
- Are you registered with the ICO?
- How long have you worked in customer services roles?
- Briefly describe the type of clients or people you currently work with, or have worked with previously.
- What type of tasks/projects do you most enjoy working on?
- What do you believe makes a client & Associate relationship truly work long term?
- Do you understand that you will be responsible for your own tax and insurance, as a sole trader/freelancer?
- Are you UK based?
- Which of the following areas do you have solid experience in?
Keeping data up to date using a CRM
Customer Services via the phone
Customer Services via email
Lead Management
Assisting a sales cycle
Booking meetings and Appointments
Following up warm leads
Appointment Confirmations
Managing a sales Pipeline or similar
Recording call notes
Qualifying leads
Building relationships and rapport quickly
Handling customer objections
Working from call scripts
Working towards targets or KPIs
Experience:
- Customer service: 2 years (required)
Language:
Work Location: Remote
