Do you have a genuine interest in supporting people to rebuild their lives?
This post is offered as a fixed term contract until 31 March 2027, or as a secondment for internal staff.
The Senior Case Worker is part of the Hammersmith and Fulham Navigator Service, made up of three Senior Case Workers, a Co-ordinator and a Service Manager.
The Navigator Service provide intensive support to vulnerable adults who are:
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At risk of homelessness, e.g. due to eviction or difficulties sustaining their tenancy,
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In Supported Housing and need intensive support to be able to move on into their own independent tenancy
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Homeless (e.g. sleeping on the streets / sofa surfing / leaving hospital or prison with no accommodation) and are needing intensive support to find suitable accommodation
About you
The Senior Case Worker will carry their own caseload of clients who they will be responsible for delivering intensive case work to. Navigator clients may have multiple and complex support needs, including substance misuse, mental health, physical health, and offending behaviours.
The Navigators work to empower clients in their recovery from homelessness and/or on their journey to independence.
To achieve this, we:
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Are flexible and client-centred. We breakaway from a one-size-fits all approach, instead we provide dynamic and flexibility support that offers clients choice in how we work with them
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Develop expert skills and knowledge to support clients to navigate their way through services, e.g. housing, benefits, health, substance misuse etc.
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Use personalised budgets to ensure clients have the resources they need to live safe, happy lives and progress on their recovery journey
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Work in a trauma informed manner, taking into account clients psychological and emotional needs.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 17 June 2026
Interview and assessments on: 29-30 June 2026
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
