About Creed:
At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we’ve been making a difference in the food industry since 1972.
With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We’re proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you’re looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!
Role Details
The day to day duties of the role are to co-ordinate and manage the customer service administration.
Some responsibilities of the role include:
- To liaise with the Telesales and Transport teams to organise ETA’s and re-deliveries, utilising Pro-Track
- Calling customers with late route information and updating Vecta
- Calling priority customers to ensure that we are delivering quality
- Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
- Dealing with Customer ad-hoc queries and complaints
- Attend Service circle with data from previous day’s activities
- Complete credit/collection requests and liaise with the relevant people
- Manage the priority accounts for own depot. Daily report and follow up calls
- Establish and maintain good working relationships with internal and external customers, including suppliers.
The Ideal Candidate
We're looking for someone with a strong desire to make a difference and go above and beyond for our customers. The ideal candidate will have the flexibility to work paid overtime in line with the business needs.
It is essential that you have the following:
- Positive ‘can do’ attitude
- Desire to learn new skills
- Excellent customer service skills
- Friendly positive attitude
- Good IT Skills
- Experience working within a call centre environment
Work Schedule:
Monday - Friday 8:30am-5:00pm
If you think you have what it takes to succeed then click "Apply Now" below to share your C.V and a covering note explaining why you think you would be a great fit for this position.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
Job Types: Full-time, Permanent
Pay: £27,976.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Store discount
Experience:
- Customer service: 1 year (preferred)
- Contact Centre: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
