Customer Success Manager
Team: Customer Success - Location: UK
Pacera unifies financial close, consolidation and FP&A. With AARO, Aico and Mercur, finance teams combine trusted data with AI-driven insights to enable robust, scalable and intelligent processes for the Office of the CFO.
Pacera is a SaaS platform built for the Office of the CFO, providing best-in-class Consolidation, Month End Close, and FP&A solutions. We're around 6 months into our journey, and we're now building out our Customer Success function from the ground up — which means this role comes with real ownership and the opportunity to shape how we do Customer Success as we scale.
You won't just manage a portfolio of clients — you'll help define the playbooks, processes, and tools that our future CS team will build on. This is a mid-level, fully remote role for someone who thrives on ambiguity, enjoys building things from scratch, and combines strong relationship-building instincts with a commercial mindset.
You'll be the trusted advisor clients turn to — driving adoption, spotting expansion opportunities, and ensuring renewals are never in doubt because clients are seeing genuine value. Occasional travel to client sites in the UK and our Sweden head office should be expected.
Build strong relationships with key finance stakeholders (CFOs, Controllers, FP&A leads), positioning yourself as a trusted advisor on Consolidation, Month End Close, and FP&A best practices
Maintain accurate records of account status, risks, and opportunities, contributing to the systems we put in place
3-5 years of experience in a Customer Success, Account Management, or client-facing role, ideally within B2B SaaS
Strong understanding of finance processes, particularly Consolidation, Month End Close, and/or FP&A (or a strong willingness to learn quickly)
Bachelor's degree, accounting qualification (e.g. ACA, ACCA, CPA) or big 4 audit background preferred
Pacera is a financial operations software company supporting the Office of the CFO across planning, financial close, consolidation and reporting. With a unified platform consisting of three specialised products, Aico by Pacera, AARO by Pacera and Mercur by Pacera, we help finance teams run critical finance operations with accuracy, control and confidence.
Aico – automates and streamlines financial close processes
Mercur – powers FP&A, budgeting, forecasting, business intelligence and financial analytics
AARO – provides consolidation and group reporting solutions
Each product has a strong existing customer base with double-digit year-on-year growth. Together, the unified end-to-end SaaS platform is empowering finance and executive leaders with automation, compliance and actionable insights – enabling faster decision-making, enhanced governance, and visibility.
The company is headquartered in Stockholm, with offices in Sweden, Finland, Latvia, the UK and Kenya.
Backed by Accel-KKR, a global technology-focused investment firm, the group has ambitious growth plans driven by both organic expansion and acquisitions. We are now strengthening our operations by investing in key roles that support our platform and future scalability.
Apply now
This is a permanent, full-time position. The role will be based in the UK and fully remote.
Our process typically involves an initial conversation with our recruitment team, a hiring manager interview, and a final stage cross-functional interview,
We warmly welcome your application.
