Customer Service and Sales Assistant
The Customer Service and Sales Assistant role is a public-facing position supporting nationally recognised charity campaigns through in-store promotions, live events, community activity, and local business engagement.
You’ll work directly with members of the public, providing clear information, answering questions, and guiding conversations toward meaningful outcomes. The role blends customer service with ethical sales, focusing on positive experiences, transparency, and long-term support for important causes.
This is an entry-level opportunity with full training provided, ideal for people who enjoy working with others and want to develop communication and customer-focused skills.
What You’ll Be Doing
Your role is centred around supporting live charity campaigns in real-world environments, where you’ll act as the main point of contact for members of the public.
On a typical day, you’ll be positioned within a retail or event space, engaging people as they pass through. Rather than delivering a scripted pitch, you’ll hold natural, two-way conversations — answering questions, listening to concerns, and helping people understand the purpose of the campaign you’re representing.
You’ll spend time:
- Helping people understand why the campaign exists and the type of support it provides
- Explaining how public contributions are used and what ongoing support enables the charity to deliver
- Recognising when someone is genuinely interested and taking the time to walk them through how they can get involved
- Ensuring anyone who chooses to support does so with full clarity around contribution amounts, ongoing commitments, and supporter rights
Accuracy and trust are essential. You’ll be responsible for capturing supporter details correctly using digital systems and ensuring every interaction reflects the professionalism of the campaign.
Alongside public engagement, you’ll work closely with your team — attending briefings, sharing feedback from conversations, and adapting your approach as campaigns evolve. Some days may also include supporting awareness activity with local businesses or helping with the setup and breakdown of campaign spaces.
The role balances customer service, communication, and outcome-focused engagement, making it ideal for someone who enjoys speaking with people and seeing tangible results from their work.
Training & Progression
You’ll receive structured onboarding, hands-on coaching, and ongoing development. High performers can progress into senior customer support roles, campaign leadership, or training positions.
Pay & Benefits
- Around £600 - £650, paid weekly ote
- Uncapped commissions and performance bonuses
- Full training and continuous support
- Clear progression opportunities
- Supportive, team-focused environment
- The opportunity to work on campaigns that create genuine impact
Who This Role Is Suited To
- People who enjoy helping others and working face-to-face
- Confident communicators with a positive attitude
- Candidates with customer service, retail, hospitality, or events experience (helpful but not essential)
- Individuals motivated by purpose, performance, and personal development
Application Process
Shortlisted candidates will be contacted to discuss the role in more detail and receive a full overview of the campaigns, expectations, and earning potential before progressing further
Job Type: Full-time
Pay: From £600.00 per week
Application question(s):
- What is the best email to reach you on?
- If your application is successful, is there a preferred phone number to be reached on?
Work Location: In person
