Job Title: Centre Support Officer
Reports to: Centre Support Manager
Salary: £28,000 - £30,000 a year
Hours of Work: Full time, 37 hours per week
Location: Hybrid (min of 2 days per week in the Leeds office)
Interview date: 4th August 2026
Closing date: 24th July 2026
To apply for this role please submit your application via this link below: https://employmenthero.com/uk/jobs/position/uk-coaching-solutions-limited-centre-support-officer-hy7pz/
The 1st4sport Support Officer provides first line support to external and internal stakeholders and support in the provision of key operational activities in the delivery of 1st4sport functions. They are a key point of contact for stakeholders and work with colleagues to improve processes and customer experiences.
Responsible for:
Stakeholder Engagement and Support:
- Undertake the provision of first line support to all external and internal queries or enquiries using agreed processes and timeframes.
- Providing advice, guidance and support to stakeholders on 1st4sport products and activities.
- Liaising with identified stakeholders on specific projects or activities as required.
- Support communications with learners, customers and centres to inform on 1st4sport activities, including (but not limited to) validation/moderation outcomes, events, policy changes and promotional activities.
- Supporting the monitoring of the development, delivery and awarding of 1st4sport products through the compliance controls and matrices, internal audits, and external quality assurance activities.
- Provide support to key stakeholders including recognised centres, training providers, vendors and internal colleagues on the use and maintenance of identified IT packages and systems
Operational Support
- Processing applications for Reasonable Adjustment, Special Consideration and RPL received from stakeholders for 1st4sport products and activities.
- Monitor and maintain stock and resources, respond to related requests for information and reporting are up to date and make recommendations for changes.
- Support assessment colleagues on activities for visit reporting, quality assurance, invoicing and the production and issuing of certificates.
- Working with colleagues in the allocation and management of contractors.
- Working with colleagues on the investigation and evidencing of malpractice/maladministration, appeals and other activities which could impact compliance.
- Provider administrative support in the completion, and maintenance of compliance records and operational systems and data reporting.
- Undertake the validation and production of certificate requests in line with quality assurance requirements and respond to enquires in relation to these
- Identifying recommendations or safeguards to prevent human error and ensure a consistent and coherent delivery approach is embedded across centres and lead training providers to prevent potential malpractice or maladministration.
Other:
- Undertake other duties as required to support the work of 1st4sport and UK Coaching Solutions.
- Follow, promote and implement UK Coaching policies for the equal treatment of all employees, applicants and customers.
Person Specification
Essential:
- Good level of digital literacy including Microsoft packages.
- Ability to successfully work individually, with autonomy, and as part of a team.
- Experience in dealing with customers and enquiries.
- Skills/experience on work requiring an attention to detail.
- Skills/experience in working across multi activities.
- Skills and experience of working with a range of stakeholders.
- Range of IT skills.
- Communication skills/experience.
Desirable:
- Experience of working in operational systems delivery.
- Experience within a learning and/or assessment functions.
- Experience managing processes or projects.
- Written communication and proof-reading skills
- Organisational and time management skills.
- Solutions focused.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Leeds LS11 9AR
