Customer Service Consultant – Contact Centre
Location: Sunderland
Contract: Full time, 12 month Fixed Term Contract
Salary: £24,700 + £2,223 cash allowance + excellent benefits
Closing Date: ASAP
Santander is looking for Customer Service Consultants in our telephone-based team, you’ll be the friendly voice supporting TSB customers as they transition to Santander. If you’re enthusiastic, conscientious and passionate about delivering an excellent customer experience, this is a great opportunity to build your career with a supportive and people focused business
THE DIFFERENCE YOU'LL MAKE
- Supporting customers across telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, inc mobile and online platforms
- Resolving customer queries efficiently and providing clear, practical solutions
- Encouraging digital self service adoption to deliver a consistent and high quality customer experience
- Working 35 hours per week between 8am and 8pm, 5 days per week Monday to Sunday, following a rotating shift pattern of which we'll give you 4 weeks' notice.
WHAT YOU'LL BRING
- Passionate about delivering outstanding customer service, either face to face or a telephony background, previous financial services experience isnt essential as we'll provide training.
- The ability to listen and communicate effectively with customers to truly understand their needs
- A willingness to learn, develop and build new skills
- Willingness to learn, grow and develop new skills
- A positive, adaptable approach within a fast-paced team environment
WE VALUE YOUR IMPACT
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
- Hybrid working arrangements to support a healthy work/life balance once you are competent within your role.
- A diverse, energising, and collaborative working environment.
Selection Process
Once you’ve applied, we will screen your CV and if successful, this is followed by a short telephone call with a member of our recruitment team. If after the call, we believe you’re a great fit for the role we will invite you to a face-to-face interview with a colleague from the Customer Contact team in our office.
So if this sounds up your street, come join our team, we make things happen!
Pay: £26,923.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Sunderland SR1 1QZ
