Job Summary
We are seeking a dynamic and enthusiastic Customer Service Assistant to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional service and support across various channels. Your energetic approach and strong communication skills will help create a positive experience for every customer, ensuring their needs are met efficiently and professionally. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on customer satisfaction.
Responsibilities
- Greet customers warmly and assist them with inquiries via phone, email, or in person using excellent phone etiquette and communication skills
- Provide information about products or services, upselling where appropriate to enhance customer experience and sales opportunities
- Resolve customer issues promptly by analyzing their needs and offering effective solutions
- Follow established procedures to ensure smooth operation of daily activities and maintain high standards of service quality
- Collaborate with team members to improve processes, share insights, and deliver consistent support across all customer touchpoints
Requirements
- Proven experience in customer service or related roles is preferred but not mandatory; enthusiasm and willingness to learn are key!
- Excellent communication skills, including active listening and clear verbal expression
- Demonstrated phone etiquette with the ability to handle inquiries professionally and courteously
- Analytical skills to assess customer needs quickly and recommend suitable solutions or upselling opportunities
- Ability to work well in a team environment while managing multiple tasks efficiently
- Flexibility: Ability to work a variety of shifts, which may include early mornings, late evenings, and weekends.
- Positive Attitude: A welcoming, proactive mindset with a genuine passion for helping people.
- Reliability: Punctual, dependable, and capable of working in a fast-paced environment.
- Skills: Strong communication skills. Previous retail or petrol station experience is a plus, but full training will be provided!
Join us as a Customer Service Assistant and be part of a vibrant team dedicated to delivering outstanding service! This role offers the chance to grow your career while helping customers feel valued and supported every step of the way.
Pay: £13.00 per hour
Expected hours: 16.0 per week
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
