Job Summary
We are looking for an active, creative, and people-oriented Community Admin to manage and engage with our online communities across social media platforms and communication channels. The ideal candidate should be capable of building strong audience engagement, maintaining positive interactions, and supporting brand visibility through community coordination and communication.
Key Responsibilities:
- Manage and moderate online communities across platforms such as WhatsApp, Telegram, Facebook, Instagram, LinkedIn, Discord, etc.
- Respond to comments, messages, and community queries professionally and promptly
- Create engagement activities, discussions, polls, announcements, and community updates
- Coordinate with marketing, academic, and support teams for community communication to foster loyalty and advocacy.
- Ensure community guidelines and platform rules are followed
- Handle escalation of issues or negative feedback appropriately
- Maintain positive engagement and improve community participation
- Organising and hosting online events, webinars, campaigns, and promotional activities community meetups to engage and connect with our audience.
- Monitor audience behavior, engagement trends, and feedback
- Track and report on community engagement metrics, including member growth, activity levels and sentiment.
· Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.
Preferred Skills:
- Strong communication skills in English
- Good understanding of social media platforms and online community handling
- Ability to manage large online groups professionally
- Creative thinking and audience engagement skills
- Basic knowledge of Canva, social media tools, or content posting platforms preferred
· Familiarity with content management systems and customer relationship management (CRM) tools.
- Ability to handle multiple communities simultaneously
- Positive attitude and strong interpersonal skills
Qualification:
- Any Graduation / Post Graduation
- Candidates with experience in Social Media Handling, Community Management, Customer Engagement, or Digital Marketing preferred
Experience:
- 0–3 years of relevant experience preferred
- Freshers with excellent communication and social media understanding can also apply
Additional Requirements:
- Laptop and stable internet connection mandatory
- Flexible to coordinate with online communities during active engagement hours
- Comfortable working in a fast-paced digital environment
Performance Expectations:
- Increase community engagement and response rate
- Maintain healthy and professional online interactions
- Improve audience participation and retention
- Ensure timely communication and issue handling
Reporting To:
Digital Marketing Manager / Operations Team / Management
This role offers an engaging environment where your organisational talents will contribute significantly to the wellbeing of our community members. We value proactive individuals who take pride in delivering exceptional service while maintaining high standards of professionalism.
Benefits:
- Company events
- Flexitime
- Work from home
Work Location: In person
