About the role
At Croft, we believe technology should work for our customers, not against them — and nowhere is that more important than in the schools we support every day. As a School IT Technician, you'll be the on-the-ground expert keeping a school's IT systems running smoothly, so teachers can teach and students can learn without disruption.
You'll take ownership of the day-to-day technology that powers the classroom — from Windows PCs and iPads to Chromebooks and Google Workspace — while acting as the vital link between the school and Croft's wider engineering team when things need extra firepower.
What you'll be doing
● Providing onsite support for the school's IT systems, networks and end-user devices
● Carrying out proactive and reactive maintenance on hardware, operating systems and core applications
● Monitoring and troubleshooting network and system performance, escalating where needed
● Managing accounts and permissions in Active Directory and Google Workspace
● Deploying and configuring Windows PCs, iPads and Chromebooks for staff and students
● Keeping accurate records of IT assets, software licences and configuration changes
● Logging, updating and resolving tasks and incidents within SLA
● Working alongside school IT staff and Croft engineers to resolve more complex issues
● Upholding safeguarding and data protection standards in everything you do
● Supporting the wider Education Service desk or Croft Professional Services/IT Service Desk when not on-site
What you'll bring
● Experience supporting Windows Desktop and Windows Server environments
● A working knowledge of DHCP, DNS, Group Policy and Active Directory
● Familiarity with setting up and deploying iPads and Chromebooks
● Strong troubleshooting instincts and a genuine love of solving problems
● The people skills to support non-technical staff and students with patience and clarity
● A proactive, organised approach to managing multiple priorities
● Previous experience in an education IT environment is a bonus, not a must
You'll also need:
● GCSEs or equivalent (preferred)
● Windows Server experience and/or IT certifications such as CompTIA or Microsoft (advantageous)
● An enhanced DBS and barred list check
● A full UK driving licence and access to a car
Life at Croft
We're one of the UK's leading Managed Service Providers, trusted by thousands of clients nationwide — and our people are the reason why. We live by five values:
Customer - At the heart of every decision we make
Reliable - We do what we say, when we said we would do it
One - One Croft, joined up across IT, AI, Comms and Mobile for every client
Friendly - Easy to deal with, good to work with, brilliant to work for
Trusted - Honest expert advice, the partner clients turn to
In return, you'll get wellbeing support, a genuine work/life balance, a fun and motivated team, and real opportunities to learn and grow in your role.
Sound like you?
If you're technically curious, detail-oriented, and want your work to make a real difference in a school every day, we'd love to hear from you.
Croft is an Equal Opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can thrive.
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
Application question(s):
- What are your salary expectations for this role?
Work Location: In person
