Job description
Alsico UK is part of the Alsico family of companies, a third generation privately owned Belgium business founded in 1934, today we employ over 8000 people and dispatch over 18 million garments a year. The Alsico group is the largest purchaser of workwear fabrics in Europe.
The Customer Service Representative is responsible for delivering high‑quality support to customers, handling enquiries efficiently, and ensuring a smooth and positive customer experience. This role plays a key part in maintaining customer satisfaction, supporting internal operations, and contributing to the company’s service standards and overall objectives.
Key Responsibilities
Operational Duties
- Handle incoming calls, emails, and customer enquiries in a professional and timely manner.
- Process customer orders, requests, and updates accurately.
- Resolve customer issues effectively, ensuring clear communication and a positive outcome.
- Managing customers’ expectations
Health & Safety Compliance
- Follow all company health & safety policies and office‑based procedures.
- Ensure compliance with data protection and confidentiality standards.
Stock & Order Management
- Monitor stock levels within customer orders and liaise with internal teams regarding shortages or delays.
- Track order progress and provide proactive updates to customers.
Team Collaboration
- Work closely with colleagues across Sales, Operations, and Administration to support seamless service delivery.
- Contribute to a positive and supportive team environment.
Administrative Duties
- Update customer records and internal systems accurately.
- Prepare and maintain documentation, reports, and general office paperwork.
- Highlight any recurring issues or service improvements to management.
Key Performance Indicators (KPIs)
- Accuracy and efficiency of order processing
- Customer satisfaction and response times
- Compliance with health & safety and data protection standards
- Achievement of service targets and team goals
Skills & Qualifications
- Experience in a customer service, administrative, or office‑based environment
- Strong communication skills (written and verbal)
- Proficient in Microsoft Office and customer management systems
- Excellent organisational skills and attention to detail
- Ability to multitask and manage workloads effectively
- Team‑focused with strong interpersonal skills
Person Specification
Essential Criteria
Qualifications & Training
- Relevant customer service or administrative training (desirable)
- Additional system or software training depending on business needs
Experience
- Previous experience in a similar customer service or office‑based role
- Experience working with order processing or CRM systems (preferred)
Skills & Knowledge
- Strong customer handling and problem‑solving skills
- Knowledge of office procedures and customer service best practices
- Understanding of data protection and compliance
Personal Attributes
- Professional, friendly, and customer‑focused attitude
- Excellent attention to detail and accuracy
- Ability to work well under pressure in a fast‑paced environment
- Reliable, proactive, and committed to high service standards
- Team ethics/supportive environment
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- On-site parking
Experience:
- in office customer service: 2 years (required)
Location:
- Preston PR2 9YW (preferred)
Work Location: In person
