Job Purpose
The Supervisor leads front-of-house and security operations, delivering a seamless, premium workplace and visitor experience. The role combines leadership, customer experience, concierge and security oversight, ensuring a safe, welcoming and highly professional environment.
Working collaboratively across the wider operation, the Supervisor promotes a "One Team" culture, drives communication and consistency, and acts as an ambassador for both PROception and the Client. Operating on a 12-hour rotational shift pattern (3 Days / 3 Nights / 3 Off), the Supervisor ensures smooth daily operations, full compliance with standards, and keeps the Security Manager and Client informed of all incidents, risks and operational matters.
Key Responsibilities
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Access Control Monitoring - Oversee access systems and ensure secure entry.
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Alarm & Emergency Response - Respond to alarms, fire panel activity and emergency protocols.
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CCTV Operations - Monitor systems, conduct audits, report faults and manage evidence downloads.
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Customer & Client Communication - Maintain professional communication with all stakeholders.
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Daily Records - Update EDOB, complete handovers and maintain accurate documentation.
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Incident & Fault Reporting - Complete incident reports, escalate discrepancies and log faults.
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Fire Evacuation Control - Take command out of hours and support seek-and-search operations.
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Health & Safety Compliance - Ensure officers follow all H&S procedures.
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Key & Pass Management - Maintain accurate signing in/out and produce passes.
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Lift Entrapment Response - Liaise with Jackson Lifts and manage emergency phones.
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Operational Communication - Respond to emails, relay updates and ensure clarity.
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Professional Standards - Enforce conduct, presentation and behavioural expectations.
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Scheduled Checks - Complete daily/weekly/monthly checks and ensure compliance.
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SOP Compliance - Ensure adherence to Assignment Instructions and SOPs.
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Team Leadership - Manage rotations, breaks, uniform standards and performance.
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Training & Competency - Support onboarding, ensure training completion and maintain team knowledge.
Operational Control & Leadership
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Operational Command - Maintain full control of the Control Room and all systems.
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Primary Point of Contact - Lead daily operations and act as the main on-site contact.
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Control Room Oversight - Supervise CCTV, access control, radios, alarms and incident logging.
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Security Manager Liaison - Maintain continuous communication and escalate issues promptly.
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Service Delivery Standards - Ensure consistent 5-Star service.
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Shift Continuity - Ensure seamless handovers and accurate EDOB entries.
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Leadership Presence - Maintain a calm, visible and authoritative supervisory presence.
What We Offer
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Competitive Salary - Corporate-sector pay.
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Training & CPD - Bespoke learning and development.
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Licence Upskill - Support where applicable.
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Employee Benefits - Perk Box, Cycle to Work, social events, recognition schemes.
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Wellbeing Support - Mental health helpline and Health Cash Plan.
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Uniform Care - Laundry service for tailored uniform.
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Pension Scheme - Employer pension contributions.
