Reporting To:
Steven Woodcock
Head of Client Services
Salary: £55k+ dependent on experience
Location: Manchester (hybrid)
We’re looking for someone to take real ownership of some of our most important client relationships; not simply manage them, but genuinely lead them.
You’ll lead a portfolio of complex, multi-service accounts, working with senior client stakeholders on strategy, commercial performance and long term growth.
You’ll also manage and develop a team, helping them become confident, capable account leads in their own right.
Key responsibilities:
Leading client strategy, commercial planning and account health across a portfolio of key relationships
Owning senior oversight of revenue, forecasting, scope, profitability and growth
Leading renewals, commercial conversations and significant expansion opportunities
Building trusted relationships with senior client stakeholders
Identifying and resolving risks before they affect retention, reputation or performance
Managing and developing Account Managers
Bringing together the right expertise from across the agency to solve complex client challenges
Sharing client and market insight to help shape wider agency priorities
Skills and experience:
Experience leading complex, multi-service accounts within a digital or integrated agency
Confidence owning senior client relationships end-to-end, including at director or C-suite level
Strong commercial understanding, including growth, scope, forecasting and profitability
Experience leading renewals, negotiations, proposals or account recovery plans
A genuine track record of managing and developing Client Services teams
The ability to bring different teams together and create clarity when priorities compete
This role offers real ownership of important client partnerships, commercial performance and a team.
