Job Title: Customer Service Advisor – Telecommunications
Location: BLACKBURN - Office based only
Contract Type: Full-time
Salary: £24,000 Per Anum - 35 Hours per week
Job Purpose
We are seeking a professional and motivated Customer Service or Technical Support Advisor to join our team within the telecommunications sector. The successful candidate will play a key role in supporting our business customers, delivering a high level of service, and ensuring all enquiries are handled efficiently and professionally.
Key Responsibilities
- Act as the first point of contact for business customers, providing prompt and accurate responses to queries via telephone, email, and online channels.
- Handle account-related enquiries, service requests, and issue resolution in a professional and timely manner.
- Build and maintain strong customer relationships by demonstrating excellent communication and interpersonal skills.
- Accurately record and update customer information in the CRM system.
- Work collaboratively with colleagues and other departments to resolve complex issues and ensure customer satisfaction.
- Provide clear guidance and support to customers on telecommunications products, services, and solutions.
- Meet service-level agreements (SLAs) and contribute to achieving departmental performance targets.
Skills & Experience
- Previous experience in a customer service role, preferably within telecommunications or a related industry (desirable but not essential).
- Excellent communication skills – both verbal and written – with the ability to adapt style to suit business customers.
- Strong problem-solving abilities and a professional approach to managing challenging situations.
- High level of accuracy and attention to detail when handling customer accounts and information.
- Ability to work under pressure while maintaining a positive and professional manner.
- Proficiency in using IT systems, including Microsoft Office and CRM platforms.
- Any experience of billing within a business would be an advantage
What We Offer
- Competitive salary and benefits package.
- Training and development opportunities to support career progression.
- A supportive and collaborative team environment.
- The opportunity to work with leading telecommunications products and services.
How to Apply:
If you are passionate about delivering outstanding customer service and are looking for the next step in your career within telecommunications, we would love to hear from you.
Job Type: Full-time
Pay: Up to £13.19 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
