Leadership Opportunity Within a Service-Led Hospitality Organisation
Full Time | Up to £44,000 per annum (inclusive of tronc)
SoulSync HR is recruiting on behalf of a successful service-led venue operator seeking an experienced General Manager to lead one of its established locations.
This is an exciting opportunity to join a respected, service-led organisation that is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence.
We're looking for a people-focused leader with strong commercial awareness, exceptional leadership capability, and a genuine passion for creating engaging environments where both guests and employees can thrive.
About Our Client
Our client is a well-established venue-based service operator with a strong reputation for delivering outstanding customer experiences across its portfolio.
As a service-led organisation, they place their people at the heart of everything they do. They understand that great service starts with engaged teams, and they invest heavily in leadership development, career progression, and creating inclusive workplaces where individuals can perform at their best.
What's on Offer?
- Competitive salary and tronc
- Performance-related incentives and rewards
- Structured leadership development programmes
- Clear progression opportunities within a growing business
- Enhanced family-friendly benefits
- Employee discount schemes
- Long-service recognition awards
- Referral bonus opportunities
The Role
As General Manager, you will have overall responsibility for the operational and commercial performance of your venue.
You will be responsible for leading and developing your team, maintaining exceptional service standards, driving profitability, and creating a positive culture where people feel motivated, valued and supported.
This is a hands-on leadership role requiring a balance of strategic thinking, operational excellence, and strong people management skills.
Key responsibilities include:
- Leading all aspects of venue operations
- Driving sales growth and commercial performance
- Managing labour, costs and overall financial performance
- Recruiting, developing and retaining high-performing teams
- Creating a culture of accountability, engagement and excellence
- Delivering exceptional guest experiences and service standards
- Ensuring compliance with health, safety and operational procedures
- Building strong relationships within the local community
- Identifying opportunities to improve performance and drive business growth
About You
We're looking for someone who:
- Has previous experience in a General Manager role within hospitality, leisure or a customer-focused environment
- Demonstrates strong commercial and financial acumen
- Has a proven track record of developing and leading successful teams
- Is passionate about delivering exceptional guest experiences
- Leads with authenticity, confidence and integrity
- Can motivate others and create a high-performance culture
- Remains calm, resilient and solutions-focused under pressure
- Is committed to continuous improvement and personal development
Most importantly, you'll be a leader who enjoys developing people, building positive workplace cultures, and driving success through others.
Apply Today
If you're an experienced hospitality leader looking for your next challenge, we'd love to hear from you.
Submit your CV today and a member of the SoulSync HR Recruitment Team will be in touch to discuss the opportunity further.
Pay: £42,000.00-£45,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
Work Location: In person
