Job Overview
We are seeking a Housing Administrator to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, ensuring smooth communication between tenants and management, and maintaining accurate records. This role offers an excellent opportunity for individuals with a background in office administration and experience in property management systems. The Housing Administrator will play a vital part in delivering exceptional service to our residents while supporting the operational efficiency of our housing services.
Duties
- Manage tenant rent account records and update data accurately using property management software.
- Handle incoming enquiries via phone and email with professionalism, demonstrating excellent phone etiquette.
- Coordinate maintenance requests and communicate effectively with contractors and tenants to ensure timely resolution of issues.
- Maintain organised filing systems for all documentation, correspondence, and reports.
- Support the preparation of reports and correspondence related to housing operations.
- Provide administrative support to the property management team as required.
Experience
- Proven experience in office administration, ideally within property or housing management.
- Familiarity with property management software is highly desirable.
- Strong data entry skills with high attention to detail.
- Previous experience handling tenant or client communications via phone and email with professional etiquette.
- Good organisational skills with the ability to prioritise tasks effectively.
- Demonstrated ability to work independently whilst maintaining a team-oriented approach.
Pay: £25,235.00 per year
Work Location: In person
