Office & Sales Administrator
Gandhi Carpets – East Ham, London Family-run since 1981 | Permanent role | Immediate start
About the role
We're Gandhi Carpets, a well-known flooring company in East London, and we're looking for a friendly, organised Office & Sales Administrator to join our small team.
It's a busy, varied job — part office admin, part customer service, part sales support, part contract admin. One minute you might be quoting a customer over the phone, the next you're chasing paperwork for a housing association job or uploading photos to a contractor's portal. You'll be talking to everyone from homeowners to local councils, so we need someone who's comfortable on the phone, good with people, and doesn't mind juggling a few things at once.
You'll be a big part of making sure jobs run smoothly from the first phone call right through to the invoice being paid — keeping records straight, photos uploaded, paperwork sent off, and nothing slipping through the cracks.
What you'll be doing
- Answering the phone and emails, and helping customers with their carpet and flooring questions
- Putting together quotes, invoices and other paperwork
- Processing orders and keeping job records up to date
- Speaking with contractors, councils and housing associations by phone and email
- Logging and tracking incoming work orders
- Following jobs all the way from instruction to completion and invoicing
- Booking in measurements, surveys and fitting appointments
- Keeping surveyors, fitters, suppliers and customers in the loop so jobs keep moving
- Taking and organising before-and-after photos of finished work
- Uploading photos, completion details and paperwork to client and contractor portals
- Making sure all the right paperwork is in before a job gets closed off
- Sending out invoices promptly once work is done
- Uploading invoices and evidence to the relevant portals
- Keeping track of what's been invoiced, what's been paid, and what's still outstanding
- Politely chasing up any overdue payments
- Keeping spreadsheets, trackers and our systems up to date
- Following up on outstanding jobs, appointments and documents
- Helping with the admin side of contract and public-sector flooring work
- Lending a hand with sales enquiries when needed
- General office admin and keeping our digital files in good order
What we're looking for
- Some experience in office, sales or contract administration
- You're comfortable dealing with customers and clients professionally
- A confident, friendly telephone manner
- Good written and spoken English
- Solid Word, Excel and Outlook skills
- Happy using online portals and picking up new systems
- Confident with numbers — quotes and invoices won't faze you
- Well organised, with good time management
- Able to juggle several jobs at once without losing track
- A good eye for detail and accurate record-keeping
- Self-motivated — happy to take a task and see it through
- A friendly, can-do attitude
- Bonus points if you've worked with local authorities, housing associations, contractors or property maintenance companies before
- Experience in carpets, flooring, interiors, construction or a trade background is a plus, but not a must
About us
Gandhi Carpets has been supplying and fitting carpets and flooring across East London since 1981 — for homeowners, landlords, businesses and public-sector clients alike.
We're after someone who wants to stick around and grow with us — someone who takes pride in keeping things organised and enjoys being the person who makes sure jobs get done properly, from start to finish.
If you like a busy, varied day, enjoy taking ownership of your own workload, and don't mind keeping on top of jobs, photos and paperwork, we'd love to hear from you.
Immediate start available.
Pay: £20,000.00-£250,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
