Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harrods, London might be of interest to you. As full time La Prairie Advisor working 5 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Main Accountabilities
Make smart business decisions based on brand and business ambition
Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
Strong retail experience
Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
Strong business acumen to drive sales and go beyond business objectives
Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
Ability to build relationships throughout the store to find new opportunities
Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
In return, La Prairie offers
A competitive salary and discretionary commission scheme
33 holiday days (including bank holidays)
Generous product allocation & discount
Long Service Awards starting with 3 years service
A free product to try every time there is a new launch
Contributory pension scheme – 5% employer contribution
Employee referral bonuses
A range of opportunities to develop and grow personally and professionally
Annual performance reviews so you know your La Prairie career is going in the right direction
