Job Role: Family Support Worker Waking Night
Accountable to: Registered Manager and Deputy Manager
Location: Linby Lodge, Strelley
Hours of Employment: Full time – 40 hours per week, plus on call duties as required to meet the needs of the organisation.
Organisation Overview:
We are a growing private childcare provider committed to offering high-quality care, support and education to children and young adults in a safe and nurturing environment. With a strong emphasis on child development, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.
Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.
It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:
Our Mission:
Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education.
Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.
Our Values:
Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.
Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.
Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives.
Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential.
Job Summary:
The Waking Nights Family Support Worker provides overnight supervision and practical support at our residential Family Assessment Centre, ensuring the safety, wellbeing and restful environment of parents and children during assigned night shifts. You will monitor residents, respond to incidents and safeguarding concerns, complete accurate night-time observations and records that contribute to multi-disciplinary assessments, and maintain household routines (e.g., night feeds, soothing, hygiene) to model safe parenting practice.
Working closely with day staff and management, you will complete thorough handovers, escalate concerns promptly to designated safeguarding leads, and support emergency or planned outings where required. The role requires reliability, sound judgment, good communication skills, awareness of safeguarding and child protection procedures, and the ability to work independently during night hours while contributing to the overall assessment process.
Key Responsibilities
· Candidates must hold a valid UK driving licence as it is essential to the role.
· Maintain a safe, calm and secure environment for residents throughout the night.
· Conduct regular welfare checks and night-time observations of children and parents.
· Respond promptly to incidents, safeguarding concerns and emergencies; escalate to the designated safeguarding lead or on‑call manager.
· Record accurate, evidence-based night reports, incident logs and handover notes for the day support team.
· Support and model safe night-time parenting routines (feeds, settling, nappy changes, hygiene).
· Monitor and manage sleep spaces, security systems and household safety (doors, alarms, trips/hazards).
· Ensure residents’ privacy, dignity and confidentiality are respected.
· Complete handovers at shift change, highlighting risks, incidents and key observations.
· Follow centre policies and statutory requirements (safeguarding, missing persons).
· Assist with minor domestic tasks to maintain a homely environment (tidying communal night areas, laundry as needed).
· Participate in training, supervision and debriefs related to night incidents and practice improvement.
Skills:
· Strong observational skills for spotting changes in child/parent behaviour and welfare
· Sound knowledge of safeguarding and child protection procedures
· Ability to assess and manage risk calmly during night incidents
· Clear, concise written record-keeping and handover note skills
· Good verbal communication and escalation to on‑call managers or safeguarding leads
· Competence in administering medication and health tasks (when trained/authorised)
· Practical baby/childcare skills (settling, feeds, nappy changes, hygiene)
· Calm decision-making and crisis-management under pressure
· Ability to work independently and confidently during lone‑working night shifts
· Emotional resilience, patience and empathy for vulnerable families
· Strong boundaries, professional demeanour and confidentiality awareness
· Basic first aid knowledge (paediatric preferred) and emergency response capability
· Time-management and prioritisation of tasks overnight
· ICT literacy for electronic records and incident reporting systems
· Cultural sensitivity and ability to engage respectfully with diverse families
· Committed to safeguarding and anti-discriminatory practice.
· Proficient in IT, including Outlook, Word, and Excel.
· Dedicated to equal opportunities.
· Able to support and model positive parenting through safe, creative play.
· Enthusiastic about working with young children.
· Commitment to self-development and training. Including a willingness to undertake training as identified
· Must have a clear understanding and knowledge of safeguarding policies and procedures.
· Must be able to work on a rostered basis, including weekends and unsociable hours,.
· Must understand the broad principles of the Children Act 1989 (and subsequent amendments) and other social care related legislation.
In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.
Please note that if you are put forward for an interview you will be asked to provide information with regards to any criminal records background. Any candidate who is successful at interview and is provided with an Offer of Employment will be required to undergo a criminal background check to ensure our service meets safeguarding standards. Please note it is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both)
Equal Opportunity Employer:
Safe Haven (Support, Care & Education) Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Pay: £14.42 per hour
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
