We are the UK's leading manufacturer of Expanded Polystyrene (EPS), operating from a purpose built factory in Bradford, West Yorkshire. With over 30 years experience of supplying EPS for packaging, insulation and construction applications, we pride ourselves on the quality of our products and services provided to our customers.
We are seeking a Customer Service Advisor to join our team. The ideal candidate will possess excellent communication skills and have the ability to work both independently and as part of a team; ideally from a manufacturing background but not essential. You must be comfortable speaking on the telephone and have the ability to create a good rapport with customers.
Customer Service
- Take and process orders ensuring all are put into the system accurately
- Responding to sales and service inquiries
- Providing quotations
- Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails.
- Liaising with production and transport teams to co-ordinate delivery dates to suit customer needs and to keep the customer updated with delivery times
- Manage all administration duties associated with the role
Additional
- Comply with company health and safety rules
- Adhering to agreed processes and quality systems.
- Any other duties as directed by the Customer Relationship Manager
Requirements - personal characteristics
- Self-motivated, well spoken, committed and enthusiastic.
- Excellent telephone manner
- Customer focused / sales orientated
- Excellent verbal & written communication with active listening skills
- Excellent numeracy skills
- Excellent administration/organisation skills with ability to multitask & prioritise
- Ability to work independently and as part of a team
- Highly accurate and with very strong attention to detail
- Proactive with initiative
Requirements - experience:
- Sales experience.
- Working to targets
- Previously worked in a customer service environment
- UK geographical knowledge
- Handling multiple calls and emails daily
- Sage Experience preferred
Requirements - qualifications
- Minimum GCSE English/ Mathematics (C)
- Ideally A level/graduate calibre
- Good Microsoft Office skills
- Full driving license preferable
Benefits
In return we are offering:
- A competitive salary of £27,000 per annum depending on skills, knowledge and experience.
- Annual leave entitlement of 25 days plus bank holidays (2 days are to be used during our Christmas shut down period with the additional day gifted by us for this time).
- Free secure on-site parking
- Pension scheme
This is a Monday to Friday office based role, unfortunately we are not able to offer a hybrid working arrangement.
Previous applicants need not apply, if you haven't heard back from us within 2 weeks of submitting your application please assume that you have been unsuccessful.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Are you able to be office based Monday to Friday?
- Are you able to work between the hours of 8am until 5pm
Education:
- GCSE or equivalent (required)
Experience:
- Customer Service/Admin: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
