Job Summary
Join our dynamic team as a Fitness Centre Receptionist and be the welcoming face of our vibrant fitness community! In this energetic role, you will serve as the first point of contact for members and visitors, ensuring a smooth and positive experience from the moment they walk through the door. Your enthusiasm, organizational skills, and attention to detail will help foster a motivating environment where everyone feels valued and motivated to achieve their health goals. This paid position offers an exciting opportunity to be part of a thriving wellness facility dedicated to promoting healthy lifestyles.
Duties
- Signing clients into classes using our computer booking system
- Managing class lists and bookings
- Answering customer questions about classes, memberships and the studio
- Managing the studio email inbox and responding to enquiries — full training will be provided
- Answering phone calls and assisting with customer enquiries
- Taking payments and processing memberships, class passes and other purchases
- Using our computer and booking systems — full training will be provided
- Helping new clients register and providing information about the studio
- Keeping the reception area and studio spaces clean, tidy and presentable
- Carrying out minor cleaning duties when required, such as mopping floors, wiping mirrors and surfaces, and keeping the studio looking fresh
- Rolling and organising yoga mats and keeping studio equipment tidy
- Supporting the smooth running of classes and helping teachers where needed
- Following studio procedures and maintaining high standards of customer service
- Working closely with teachers and the wider studio team
- Assisting with general reception and studio duties when required
- Greet members and visitors with a friendly, energetic attitude, creating an inviting atmosphere
- Manage member check-ins and check-outs efficiently using computer systems and data entry tools
- Some minor cleaning duties,
- Answer all incoming phone calls with professionalism, providing information or directing inquiries appropriately
- Handle administrative tasks such as scheduling appointments, maintaining membership records, and processing payments using Microsoft Office and QuickBooks
- Maintain cleanliness and organization at the reception desk and surrounding areas to ensure a welcoming environment
- Assist with basic clerical duties including filing, copying, and updating member information via Google Workspace and other office software
- Support daily operations by coordinating with staff to ensure smooth facility functioning and member satisfaction
Skills
- Proven office experience with strong organizational skills to manage multiple tasks seamlessly
- Excellent computer skills, including proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and QuickBooks for financial transactions
- Prior administrative experience in a customer service or reception setting is highly desirable
- Exceptional phone etiquette with the ability to communicate clearly, professionally, and courteously at all times
- Strong typing skills for efficient data entry and record keeping
- Knowledge of clerical procedures and data management practices to ensure accuracy and confidentiality
- Ability to stay organized in a fast-paced environment while maintaining a positive attitude
Join us as a Fitness Centre Receptionist where your enthusiasm fuels motivation! Bring your organizational prowess, computer expertise, and friendly demeanor to create an inspiring space for everyone striving toward their fitness goals. This is more than just a job — it’s an opportunity to make a meaningful impact on our community’s health journey!
Pay: £28,000.00-£35,000.00 per year
Work Location: In person
