Field Service Engineer
Location: Scotland
Job Type: Full-time | Permanent
Salary: £50000 - £60000 (Overtime x1.5)
Hours: 40 hours per week, 08:00–16:30 (Overtime available: first 4 hours at 1.5x, thereafter 2x)
Field Service Engineer Role Overview
We are seeking a skilled and customer-focused Field Service Engineer to deliver machine diagnostics, servicing, and repairs across the full JCB product range. This is a front-facing role that requires strong relationship-building skills, professionalism, and the ability to offer high-quality service solutions. You will also liaise regularly with JCB to ensure a world-class customer service experience.
Field Service Engineer Key Responsibilities
- Perform diagnostics, servicing, and repairs on construction machinery across all product ranges.
- Provide excellent customer service and maintain strong customer relationships.
- Promote and present a professional company image at all times.
- Work closely with JCB to deliver service solutions and technical feedback.
- Complete all documentation accurately and in a timely manner.
- Work independently and as part of a team to meet service demands.
- Participate in an on-call rota with standby payments and guaranteed overtime.
Field Service Engineer Benefits
- Competitive rates of pay
- 22 days’ holiday + bank holidays (plus an additional day for every 5 years of service)
- Holiday pay includes average overtime (post-probation)
- Pension scheme
- Tool allowance
- Company sick pay
- Death in Service cover (4× last P60)
- Contributory private medical insurance
- Chiropractor/occupational health support
- Employee Assistance Programme
- Company van and fuel card (with option for personal use)
- Company uniform
- Call-out standby payment with guaranteed 4 hours of overtime
- Employee referral bonus (£250 at 3 months + £250 after probation)
Field Service Engineer Requirements
- NVQ Level 2 or 3 (or equivalent) with experience in construction, HGV, or agricultural/heavy plant machinery servicing and maintenance.
- Strong knowledge of hydraulic systems (open and closed loop), axles, transmissions (manual and power-shift), CAN-bus electrical systems, and experience working on construction plant
- Portfolio of relevant certifications/achievements.
- Full UK driving licence.
Field Service Engineer Key Attributes
- Strong teamwork skills with the ability to work independently when necessary.
- Proactive attitude with drive and determination to see tasks through effectively.
- Strong analytical and problem-solving skills, with a methodical approach to gathering information.
- Flexible and adaptable to changing environments or workloads.
- Able to use initiative and identify solutions independently.
- Organised and logical approach to completing paperwork and reporting.
Take the first step towards your exciting new career and apply today!
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Work Location: On the road
