Are you a pro-active, motivated, and confident individual who is seeking a challenging role. If the answer is “yes” then we’d love to hear from you and to help start your career within a busy and fast paced environment.
As our housing officer, you’ll play a vital role in supporting customers, whether that be offering housing advice, processing housing applications, Triaging homelessness approaches, and mutual exchanges . We are looking for a keen proactive housing officer with a housing qualification ( such as CIH) or a willingness to work towards one. Knowledge of social housing, housing legislation and GDPR preferred.
What you’ll do on a typical day:
- Provide housing advice to customers on the telephone and through correspondence.
- Assess and process housing applications under our published allocation scheme.
- Maintain and update changes to the housing applications.
- Process mutual exchanges.
- Liaise and work flexibly with our Homeless Prevention Team.
- Work effectively with other specialist teams across the council.
What you need to succeed in this role:
- A proactive approach, with strong administrative skills.
- Excellent interpersonal skills and confidence in dealing with people.
- Conscientious attitude and attention to detail.
- A good standard of numeracy and literacy.
- IT skills are essential; knowledge of any housing software such as Orchard or MRI (Jigsaw) would be beneficial.
- A working knowledge of the benefits system.
- Ability to work as part of a team.
- Good organisational skills with the ability to take the initiative.
What’s in it for you?
With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.
Please note salary offers are usually made at the lower grade, allowing for progression. Please refer to Level 1 accountabilities when reviewing the job description.
For an informal discussion about the role please contact Zoe Budd on 01483 444255
'From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move toward this transition, we remain focused on delivering high‑quality, value‑for‑money services and staying true to our shared values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
Joining us at this point in our journey offers a unique opportunity. You will gain valuable experience, benefit from extensive training and development, and play an active role in one of the most significant local government transformations in the past 50 years. You’ll be part of a collaborative, supportive organisation where your ideas and contributions will directly help shape the future of public services across West Surrey.
Together, we will ensure a smooth transition and continue to provide excellent services for residents now and into the future.
If you’re looking for a role where you can grow, make an impact and be part of meaningful change, we’d love to hear from you.'
