The ward clerk is an essential part of the ward team, who works within the ward, to provide routine clerical duties, to assist the nursing staff with the organisation of the ward.
The post holder will have direct contact with patients/visitors in their capacity as Ward Clerk within an inpatient setting, under the direction and supervision of a trained nurse.
Duties will include receiving and directing patients, visitors and staff visiting the ward. To receive and make telephone calls on behalf of the Ward Manager, referring these appropriately. To collect essential information and communicate with appropriate member of the ward team.
To undertake clerical duties relating to documentation for patients including admission paperwork, clinical notes, discharge notification, patient records etc. Make outpatient appointments and transport arrangements as appropriate. To undertake filing, and any other duties of a clerical or non-clinical nature which may be delegated from time to time.
To participate in the use of IT and electronic Clinical Systems within the department, keeping computer based patient information up to date where necessary.
Good computer and communication skills is very important for this role.
The main duties of a ward clerk on the Stroke ward include:
Managing patient records and updating information.
Coordinating admissions, discharges, and transfers.
Scheduling appointments, tests, and procedures.
Handling phone calls and communication between departments.
Assisting with patient queries and directing them as needed.
Filing and maintaining medical documents.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Messages
Answering the telephone, recording and delivering telephone messages to appropriate staff, patients, and departments
Sending and receiving documentation to and from departments, staff and other hospitals
Liaising with other departments / staff to obtain / deliver information relating to patients and department management
Patient / Staff Electronic Records Maintenance
Ensuring correct personal details of the patient are on all patient documentation.
Ensuring correct personal details for staff are recorded on documentation.
Maintain and update Medway as necessary.
Prepare Nursing documentat ion for patient admission to the Ce nt r e.
Maintain staff electronic record including details of training attended / completed, ie scanning / photocopying of documents.
Patient Care
Deliver departmental post, messages and patient property.
Deliver and collect items to / from other departments ie pharmacy.
Communication
Deliver referrals to other Consultants and appropriate secretaries.
Communicate with the Case Managers at the shift leader’s request.
Liaise with ward staff to establish bed availability on transfers.
Discharge Planning
Arrange and inform patients of appointments with other departments.
Assist with ordering and arranging ambulance / transport for transfer, discharge and follow- up external appointments for patients
Filing of all documentation into case notes and preparing case notes and x-rays for Solicitor requests
General Housekeeping
Ensuring adequate levels of nursing documentation available.
Photocopying nursing & patient related documentation at the request of the nursing staff
Maintaining & keeping clean and tidy the ward office, the Nurses stations, department computers, filing cabinets, stationary cupboards and case note trolleys.
Governance
To ensure compliance to all Trust Risk management, Research Governance and Infection Control Policies and Procedures and abide by the Standards for Better Health
Undertaken appropriate mandatory training including infection control and comply with all Trust Infection Control policies relevant to the post, particularly with regards to the hand hygiene policy.
